Job Description

We are looking for experienced assistants to join our Fleet and Transport Response Centre section.

WHAT IS INVOLVED?

You will ensure that children and vulnerable adults with special needs travel safely to and from their destination.



Your duties and responsibilities will include the direct supervision of passengers when boarding and alighting the vehicle; provision of assistance and physical support, where required, to passengers whilst boarding and alighting the vehicle. You will observe and supervise passengers throughout the journey.



We encourage you to contact Louise Pomphrett, Fleet and TRC Team Leader via email at louise.pomphrett@durham.gov.uk to arrange an informal discussion about the role.

WHAT WILL I NEED?

The following experience is essential:
working with children working with vulnerable adults working with people with special needs including physical, learning and behavioural difficulties dealing with difficult situations, such as behaviour issues and people with complex medical needs
You must be able to interpret procedures and adhere to them an have an awareness of the main issues arising out of Health and

Safety in relation to passenger transport




Please refer to the attached person specification for the full criteria.




If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.




Please note that hybrid and flexible working arrangements do not apply to this post.

INTERVIEWS

Interviews will be held on Friday 31 October 2025.



We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

BENEFITS AND REWARDS

We offer generous rewards and benefits that are designed to help you perform at your best:
Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service. Option to purchase up to 10 additional days annual leave per year. Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year). Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS. Wellbeing Portal and access to an Employee Assist Scheme. Wide range of learning and development opportunities including professional qualifications, coaching and mentoring. Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers). Discounted DCC gym membership. Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause. Trade Union membership. A range of other salary sacrifice schemes such as car leasing

Rewards and benefits are subject to individual terms and conditions.

Take a closer look: https://www.durham.gov.uk/article/26895/Rewards-and-benefits

SOCIAL MEDIA

Dont see the perfect role for you right now? Keep an eye on our social media channels for updates on new opportunities at Durham County Council!



Follow us on Instagram https://www.instagram.com/dccjobsandcareers/


Like us on Facebook https://www.facebook.com/durhamcountycounciljobsandcareers

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.




We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.



As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.



Take a closer look: https://www.durham.gov.uk/article/26899/Equality-diversity-and-inclusion-in-our-workforce

HOW TO APPLY

In line with the County Councils Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.




Please use the Person Specification section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.




If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email on RecruitmentNE@durham.gov.uk or

telephone 03000 262727 - Option 4.

Standard term time only pay is calculated on the basis of the following:



Number of teaching weeks - 38 weeks; plus - Public (bank) holidays - 1.6 weeks (8 days); plus - Individual leave entitlement - 5.4 weeks (27 days) or 6.4 weeks (32 days) Individual leave entitlement is calculated on the length of continuous service. Employees with less than 5 years service will receive 27 days annual leave. Employees with more than 5 years service will receive 32 days annual leave.



For example: Calculation for employees with less than 5 years service: 38 weeks (term time) + 27 days (annual leave) + 8 days (public holidays) = 45 weeks pay, to be paid in 12 equal monthly instalments Calculation for employees with more than 5 years service: 38 weeks (term time) + 32 days (annual leave) + 8 days (public holidays) = 46 weeks pay, to be paid in 12 equal monthly instalment



PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.



We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice


https://www.durham.gov.uk/media/24645/Privacy-notice-human-resources/pdf/PrivacyNotice-HR.pdf