Job Description

About The RoleWorking Hours: 16 Hours per week (3.2 hours per day, Monday xe2x80x93 Friday, term time only).Contract Type: Term time / PermanentClosing Date: 16 May 2025Interview Method: In Person (Face to Face)This role is subject to -

• Proof of Manchester Residency xe2x80x93 to check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

You will:

• Support passengers in their care for the duration of the journey to and from a place of education;
• Address behavioural instances by where passengers could become distressed, disruptive, or dangerous to fellow passengers;
• Report instances of driver behaviour or performance that do not meet the required standards;
• Diffuse situations where a parent/carer is unhappy with the service their child is receiving;
• Work with the driver to safely drop off a child when the parent/carer does not appear to be at home to welcome the child;
• Be confident in the use of any technology supplied by the Home to School Transport Team, such as smartphones and use this in line with Council policy.

The role holder will undertake training relevant to the role when required, including annual refresher training.Hours of Work:
This appointment will be on the basis of a contracted 16 hour working week term time only. Your normal working week is 3.2 hours per day, Monday xe2x80x93 Friday, with the ability to work flexibly depending on the needs of the service. This is term time only. You are contracted for 38 weeks per year plus an additional 35 hours to attend 5 paid training days per year (dates pre-confirmed as early as possible).The Team - Home to School TransportThe Council has a duty to promote the use of sustainable travel and transport between home and school. This includes promoting healthy, sustainable and safe travel solutions; actively engaging and promoting good outcomes for all children; supporting children and young people to attend school regularly; working in partnership with parents and carers to support them with their legal responsibility to ensure that their children attend school; and promoting independent travelling for children and young people wherever possible, taking account of their age and needs.Should you have any questions about the role, please contact Goda Karinauskaite on goda.karinauskaite@manchester.gov.ukAbout the CandidateWe are looking for people with:

• Great communication skills, the ability to adapt different styles to suit the audience and situation.
• Customer service skills to meet demanding customer needs.
• Good planning and organising skills to provide work on time, to the required standard and capable of planning a range of simple tasks.
• You should be confident solving problems and making decisions with the ability to interpret rules/guidelines and know when something needs to be referred to your manager.
• Good literacy and numeracy skills and the ability to work as a team; a commitment and ability to work with colleagues and managers across boundaries to deliver service excellence.

About UsWexe2x80x99re the local council for one of the UKxe2x80x99s most vibrant and diverse cities.Working for Manchester isnxe2x80x99t just a job xe2x80x93 itxe2x80x99s an opportunity to contribute to a city that leads change and transforms lives. Whether itxe2x80x99s strengthening communities or driving innovation in public services, youxe2x80x99ll play a vital role in creating opportunities and shaping a brighter future for everyone.is our vision for a fairer, greener, and healthier city xe2x80x93 a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We xe2x80x98own itxe2x80x99 and wexe2x80x99re not afraid to try new things
• Wexe2x80x99re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - Youxe2x80x99ll be enrolled in the UKxe2x80x99s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City CouncilAt Manchester City Council, wexe2x80x99re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the "Accessibility tools" button at the top of our . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.Guaranteed Assessment SchemeWe guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join UsWexe2x80x99re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email .What we will need from you if youxe2x80x99re successfulIn accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.Pre-Employment ChecksIf you are successful in securing a position with us, the pre-employment checks required will depend on the role youxe2x80x99ve applied for. As a guide, these checks may include:

• Proof of Right to Work: Youxe2x80x99ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: Wexe2x80x99ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, wexe2x80x99ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.Other relevant informationWe want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, wexe2x80x99ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.For more information about the role, please ensure that you read the role profile attached.. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

Manchester City Council