Job Description

Fixed Term
20 Hours

Salary

13.53 plus 3.13 shift allowance

Country

U.K

What you will be doing...

As a member of our

Ground Operations Team

at

Belfast Airport

as a

Passenger Service Agent

, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the role?

Create Memories:

Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.

Be Present:

By overseeing the service of our third party partner whilst checking-in customers, issuing boarding passes, &verifying travel documents.

Take Responsibility:

For following all safety and security procedures and adhering to processes to ensure flights depart safely and on time.

Work as One Team:

By supporting colleagues, third party partners and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

Whilst previous experience is not required, we are looking for individuals who:Are passionate about delivering outstanding

customer service.

Stay

calm

and f

ocused under pressure

in a fast-paced environment and in times of disruption. Are

adaptable

,

self-motivated,

and enjoy working as part of a

team

. Demonstrate

initiative

and

accountability

.

This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.

What can we offer you?

We offer our valued colleagues a range of benefits including:

Hourly rate of 12.53

, plus an additional

3.13

per hour for unsociable hours (between 11:00pm - 04:59am). Free car parking at the airport and access to rest areas to relax during breaks 34 days holiday entitlement per annum (pro rata for part-time hours). Recommend a Friend scheme (250 for successful referrals) Lie assurance and pension scheme. Colleague discounts on

Jet2holidays and

Jet2.comholidays and flights. Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

20 hour per week contracts

are available on a

Fixed Term basis

until

November 2026.

Rostered Shifts

: including early starts, late finishes, weekends, and bank holidays to support out operation. You will work a maximum of 4 shifts in a row, followed by 2 rest days Rosters are provided 4 weeks in advance.

Only one application is permitted for the same role, therefore only apply for the Airport you wish to work at..

At

Jet2.com &

Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!

Division

Jet2.com

Careers With Us

Airline

Careers Dept

At the Airport

Careers Team

Customer Facing at the Airport