Job Description

Passenger Service Agents

Glasgow Prestwick Airport (GPA) has exciting fixed-term opportunities for Passenger Service Agents to join their team for the busy summer season. The roles available range from a minimum of 20 hours per week to a maximum of 40.

Due to working time regulations and shift patterns, you must be 18 or over to apply for this vacancy. Shift start / finish times may be out with public transport hours and therefore own means of transportation is essential (unless living within walking or cycling distance of GPA). If successful in your application, you must be available for two initial weeks of paid training, Monday to Friday, 40 hours per week.

Glasgow Prestwick Airport

directly employs around

500 people

and supports over

4,000 jobs

across Scotland's aerospace cluster. Located at the heart of Scotland's aviation and aerospace industry, we deliver a wide range of in-house aviation services, providing vital connections to the rest of the world.

Role scope:

This role involves carrying out check-in & boarding for our airline customers as well as providing assistance to passengers with reduced mobility. Previous customer service experience would be advantageous, however, full company funded training will be provided. Basic computer literacy is essential.

Key Duties and Responsibilities:

To deliver excellent customer service. To ensure assistance passengers are handled in accordance with CAA and airport standards. To be fully competent on manual/automated check-in & boarding (following training). To maintain wheelchair and trolley stock levels. To ensure compliance with Department for Transport / Civil Aviation Authority (CAA) regulations. To ensure compliance with all company and departmental policies and procedures. To be fully compliant with all customer airline policies and procedures. To complete and update the passenger assistance logs and file all related documents. To report any accidents or incidents. To comply with UK Border Force Immigration requirements. To ensure knowledge and understanding of all appropriate safety responsibilities as detailed in GPA's Aerodrome Manual. To ensure you operate in a safe environment and demonstrate a clear understanding of Health and Safety policies and procedures.

Key requirements, skills and attributes:

18+ Comply with UK Right to Work checks and provide associated relevant documentation at interview. Confirm your identity by providing a copy of your passport or driving licence. Upon request, provide GPA with a complete five-year referencing history inclusive of all employment, self-employment, and education. Any gap period of 28 days or more must be covered by a personal reference to which you must also provide contact details. Upon request, provide a Criminal Record Check Certificate (Basic Disclosure) from Disclosure Scotland. This must not display any disqualifying convictions as detailed on the Civil Aviation Authority website. Where applicable, undertake a Counter Terrorist Check (CTC) and understand that deployment to any security related activities is conditional upon the satisfactory result of such a check.

In addition to fully funded training, you will benefit from:

Cash Health Care Plan (after six months employment). Life Assurance 4 x salary (after six months employment). Auto enrolled into our Pension Scheme (after 3 months employment) - enhanced upon request. Electric Car Scheme. Bike 2 Work scheme. Technology scheme (December). Uniform (as required). Enhanced Annual leave, depending on service length. Free Parking. Staff discounts in partnership with Dufry World Duty Free, access to their Staff Shopping Website with an excellent 30% discount on most brands across the site.
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 8 months

Pay: 12.37 per hour

Expected hours: 20 - 40 per week

Work Location: In person