Job Description

Job Overview

The Passengers Service Supervisor is responsible for overseeing the day-to-day smooth and efficient operations of the company's passenger service representatives at Heathrow Airport. This role ensures the efficient handling of passengers, delivers exceptional customer service, timely assistance, and maintains operational compliance with airline policies and safety standards. The supervisor plays a key role in coordinating the team to provide seamless travel experience, managing check-in, boarding, and disembarkation procedures, and handling passenger queries and disruptions in a professional manner.

The ideal candidate must meet the requirements to legally work in the UK, given the nature of responsibilities and UK regulatory requirements.

Duties

Supervision of Passenger Service Operations

Customer Experience & Problem Resolution

Reporting & Performance Monitoring

Safety and Compliance

Requirements

A degree in Aviation Management, Hospitality, or a related field (preferred) or relevant experience in passenger handling.

At least 4-6 years of experience in airport operations, customer service, or passenger handling roles, with a minimum of 2 years in a supervisory capacity.

Strong knowledge of aviation regulations, safety standards, and ground handling procedures.

Experience in handling passenger disruptions, complaints, and conflict resolution.

Strong knowledge of aviation operations, safety, and compliance procedures.

Strong communication skills, both verbal and written.

A professional appearance and demeanour are essential for this role. This position offers an exciting opportunity to be part of the dynamic aviation industry while providing exceptional service to travelers. If you are passionate about customer service and thrive in a busy environment, we encourage you to apply.

Job Types: Full-time, Permanent, Graduate

Pay: 28,000.00-32,000.00 per year

Benefits:

Bereavement leave Free or subsidised travel
Application question(s):

Do you have a minimum 3 years experience working in an airline company as a customer facing staff? Do you meet the legal requirements to work in the UK?
Work Location: In person