Job Description

The Urology department at Guy's Hospital are looking to recruit 2x Outpatient Patient Access Co-ordinator and 2x Admissions Patient Access Co-ordinator.
The Patient Access Co-ordinator will be responsible for sitting reception, booking patient appointments/surgeries and answering phone calls within a call centre. The post-holder will be expected to work well within a fast-paced, multidisciplinary team.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.
Main duties of the job
The duties and responsibilities listed below are representative of the Patient Access Co-ordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

• Operational
• Communication
• Data collection and analysis
• Other:

• Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.
• Actively participate in department development as appropriate and participate in departmental meetings
• Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department.
• Undertake any training as required to complete the tasks associated with the job role.

About us
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.The post holder will:
Be Caring - We put patients first
Be Ambitious-We innovate and strive for excellence
Be Inclusive-We respect each other and work collaboratively
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and Intranet.
Details
Date posted
28 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
30,039 to 31,088 a year per annum inc HCA
Contract
Permanent
Working pattern
Full-time
Reference number
196-A&C901
Job locations
Guy's Hospital
London
SE1 9RT
Job description
Job responsibilities

• Covering Reception Areas
• Answering Patient Queries
• Answering Telephone calls
• Booking Patient Appointments/Surgeries
• Managing inboxes
• Supporting the clinical/nursing team to ensure the smooth running of clinics
• Working with the management team to escalate any issues

Job description
Job responsibilities

• Covering Reception Areas
• Answering Patient Queries
• Answering Telephone calls
• Booking Patient Appointments/Surgeries
• Managing inboxes
• Supporting the clinical/nursing team to ensure the smooth running of clinics
• Working with the management team to escalate any issues

Person Specification
Qualifications/Education
Essential

• Good general education with English and Maths to GCSE standard (Grade C or above) or equivalent
• Relevant NVQ 3 or equivalent qualification or experience

Desirable

• IT package qualification / training such as the European Computer Driving Licence (ECDL)
• Customer service qualification / training

Skills
Essential

• Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
• Understanding of confidentiality and its application and maintenance in and out of the workplace.
• Proficient IT skills experience of using Microsoft Word, Excel and Outlook

Desirable

• Knowledge of the key waiting times targets including 18 weeks
• Knowledge of clinical systems

Experience
Essential

• Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
• Experience of working both autonomously and in a team

Desirable

• Knowledge of medical terminology
• Experience of an administrative role within the NHS

Person Specification
Qualifications/Education
Essential

• Good general education with English and Maths to GCSE standard (Grade C or above) or equivalent
• Relevant NVQ 3 or equivalent qualification or experience

Desirable

• IT package qualification / training such as the European Computer Driving Licence (ECDL)
• Customer service qualification / training

Skills
Essential

• Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
• Understanding of confidentiality and its application and maintenance in and out of the workplace.
• Proficient IT skills experience of using Microsoft Word, Excel and Outlook

Desirable

• Knowledge of the key waiting times targets including 18 weeks
• Knowledge of clinical systems

Experience
Essential

• Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
• Experience of working both autonomously and in a team

Desirable

• Knowledge of medical terminology
• Experience of an administrative role within the NHS