Job Description

FTC - 12-month maternity cover

Who Are We?

At Newmedica, we believe better sight changes lives.



We're one of England's top providers of NHS and Private ophthalmology services, delivering outpatient care, diagnostic testing, and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK, we're on a mission to make world-class eye care more accessible for everyone -- and we're expanding rapidly.



We're proud to be officially certified as a

Great Place to Work

, based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive, collaborative, and empowering workplace where people can thrive.

Your Next Role: Patient Administration Manager

We're looking for a dynamic and experienced

Patient Administration Manager

to lead our administrative team across all Newmedica Bristol locations. This is a pivotal role focused on ensuring operational excellence, optimising clinic and theatre utilisation, and delivering outstanding patient care and customer service.



You'll work closely with clinical and surgical leads, manage key performance indicators, and drive continuous improvement across our administrative functions. This is a fantastic opportunity to make a real impact in a fast-growing healthcare organisation

Key Responsibilities

Operational Leadership

Oversee daily patient administration operations, ensuring efficiency and compliance. Manage waiting lists and align clinic/theatre schedules with service demand. Utilise internal systems (OPERA, ePR, CPM, OpenEyes) to manage the patient journey. Lead communication standards and resolve administrative complaints. Produce performance reports using tools like PowerBI. Drive improvements in administrative processes and service delivery. Lead private patient services, including referral pathways, payments, and reporting.

People Management

Lead and develop a multi-tiered administrative team. Manage staffing schedules, recruitment, onboarding, and training. Conduct performance reviews and support professional development. Foster a culture of collaboration, trust, and high performance. Deputise for the Head of Business when required.

Governance & Compliance

Ensure adherence to CQC standards, GDPR, and internal policies. Promote patient safety, infection control, and equality & diversity. Support audit activities and represent administration in governance meetings. Provide accurate reports to Integrated Care Boards and Head Office.

What We're Looking For

Proven experience in healthcare administration or operational management. Strong leadership and team development skills. Excellent communication and problem-solving abilities. Proficiency in data reporting and systems management. Commitment to patient care and service excellence.

Why Join Us?

Be part of a mission-driven organisation transforming eye care. Work in a certified Great Place to Work environment. Enjoy opportunities for growth, development, and innovation. Make a meaningful difference in patients' lives every day.

What You'll Get in Return

We know that great people make a great company, so we offer a comprehensive and supportive package, including:

Competitive Salary

: 36,350 to 40,700

25 days holiday

+ bank holidays

Company pension scheme

Enhanced family leave and sick pay

Employee Assistance Programme

- 24/7 confidential support

Perks & Discounts

- from eyewear to retail savings

Ongoing training and development opportunities

Be Part of Something Bigger

This is more than just a job -- it's a chance to grow your career in a forward-thinking, patient-first organisation that values your voice and invests in your future. If you're ready to make a real difference and help transform eye care across the UK, we'd love to hear from you.



Apply now and take the next step in your career with Newmedica.

This role closes on 24 October 2025, however, we reserve the right to close the vacancy earlier if we receive a high volume of applications.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary inthe event of a successful application which we will pay for.


If you would like an informal chat about the opportunity or to request a job description, please contact Bristol.hr@newmedica.co.uk


At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.


Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin