Job Description

Salary

25,467

Contractual hours

40

Basis

Full time

Job category/type

Customer Service (Patient Contact Centre)

Date posted

03/10/2025

Job reference

REQ002020

Patient Administrator

Location:

Norwich Hospital

Contract Type:

Full-time (40 hours), Permanent

Salary:

25,467

Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS

About the role

We are looking for a responsible Patient Administrator to provide an efficient and effective bookings administrative service. For this role, you should be able to handle medical information discretely. Our ideal candidate will have experience in the medical sector however this is not essential.

What you'll be doing

The Patient Administrator duties include but are not limited to:
o provide an efficient and effective bookings service for public and independent health care services, prioritising workload in accordance with business need. To ensure all work is undertaken to the highest standard and in accordance with the Key Performance Indicators as specified within the respective underpinning contract. This will include the management of all administrative tasks and reports. To answer incoming calls in a professional manner and providing an excellent level of service to patients To call patients to book initial appointments, Theatre and arrange follow up appointments To be fully competent in the use of Soliton, System One, ERS, IEP and Patient Portal

Who we're looking for

You're a natural communicator with a passion for attention to detail. You'll be able to work as part of a team and on your own initiative and have a good working knowledge of Microsoft packages. You'll also have have a flexible working approach.

We are Cora Health

Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services,

diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.



We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

Why work for Cora Health?

We continue to reward our staff with competitive salaries and a great range of employee benefits. These include:

25 days annual leave (plus Bank Holidays) and option to buy/sell
Private Healthcare (Benenden) Company Pension Scheme Life Assurance Blue Light Card Refer a Friend Scheme CPD Opportunities Wagestream Reward Gateway Cycle to Work Scheme Smart Tech EV Car Scheme

If this role sounds like you, then we'd love to hear from you.