Job Description

Patient Administrator/Receptionist
Who are we?
Patient Administrator Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it's like to work here, we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UK's top 50 Best Workplaces(TM) for 2025
Role overview
We are looking for a new Patient Administrator/Receptionist to join our Shrewsbury site. This will be 32 hours over 4 days per week, including weekends on a rota basis.
As you'd guess from the title this role involves carrying out different administrative and receptionist duties, that will welcome all patients and check them in for their clinic or theatre visits.
It's a varied role - you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we're looking for someone who loves working in a fast-paced environment where every day is different.
We need someone who is incredibly customer focused and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
We'll provide training so experience isn't always needed, but the following things will be advantageous

• Previous experience in a customer or patient facing role
• Experience of working under own initiative
• Experience in a busy administrative role
• A competent user of all Office 365 programmes.
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player - happy to jump in and support others when required

What we're offering

• A salary of 25,396.80 per annum (pro rata)
• 3% salary increase after a successful probation period.
• Length of service rewards.
• 25 days annual leave plus bank holidays.
• A company pension scheme.

• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

If you would like an informal chat about the opportunity or to request a job description, please contact
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff.
We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.