Job Description

Company Overview

Want to be part of a healthcare revolution? ADHD 360 isn't just changing lives - we're transforming the entire narrative around neurodiversity. As the UK's leading ADHD diagnosis and treatment provider, recently crowned Medical Service of the Year 2024/25, we're on a mission to make neurodiversity something to celebrate, not hide.

We are recruiting for 3 different shifts, when applying please state which shift would be your preference.

Monday to Friday, 9:00am - 5:00pm

Monday to Friday - 10.00am - 6.00pm

Monday to Friday - 11.00am - 7.00pm

Job Summary:

The Patient Advice and Liaison Service (PALS) Officer acts as the first point of contact for patients, families, and carers who require information, support, or assistance in resolving concerns about their healthcare experience. The role promotes a culture of openness, patient-centred care, and continuous improvement within the organisation working alongside our Patient Experience team promoting patient voice.

Essential Duties and Responsibilities:

Offer confidential, impartial advice and information about our ADHD service, processes, and patient rights.

Oversight and communicating with patients to a high standard, whilst supporting them through queries relating to their current treatment.

Supporting of and the management of our patients expectations, helping them communicate to their clinician regarding their treatment.

Act as a bridge between patients, relatives, and front office staff to foster mutual understanding and remedial actions.

Maintain professional, empathetic communication with individuals who may be distressed or anxious.

A key measure for this role will be patient satisfaction and the accuracy of the advice given

Qualifications and Experience:

Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel.

Organisation skills and an ability to manage own workload whilst working in a busy team.

Excellent telephone skills to handle calls with a variety of queries, while maintaining a compassionate yet task-focused approach, even under pressure.

An ability to work on own initiative yet be a key part of a team.

Be a natural problem solver.

Positive outlook and an ability to work well under pressure.

Being flexible as priorities can shift quickly.

Competencies:

Active Listening Dependability Verbal and written communication Confident Team player Resilience Empathy and patience Problem- solving

Safeguarding Responsibilities:

ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults. Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy. Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.

Job Types: Full-time, Permanent

Pay: 27,851.20 per year

Ability to commute/relocate:

Lincoln LN2 2LL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Authorised to work in the UK and don't require sponsorship now or in the future.
Work Location: In person