Job Description

Full job description attached. Patient/ Customer Care:

. To meet and greet patients, members of the public and visitors to the practice in a friendly andcourteous manner . Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone.



. Facilitate effective communication between patients, members the primary health care team,secondary care, and other associated healthcare agencies. . Liaise with district nurses, midwives, and other professionals within the community teams, onbehalf of patients .



Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice . Ensure that excellent customer care is being delivered at all times . Play an active role in the co-ordination, and review of patient surveys . Offer solutions and actively listen to patients to resolve issues.



. Deal with complex and sensitive issues . Receive specimens for laboratory analysis from patients and advise patients of their test results on request. .

Arrange patient transport as directed Operations:

. Process telephone requests for appointments, visits, and telephone consultations . Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, including sign posting patients to themost appropriate appointments using in-house triage guidance. .



Deal with all general enquiries, explain procedures and make new and follow-up appointments. . Using your own judgment and communication skills ensure that patients with no priorappointment but who need urgent consultation are seen in a logical and non-disruptive manner. .



Book appointments ensuring sufficient information is recorded to ensure retrieval and accuratenotes and use of the medical record. . Monitor flow of patients into consulting and treatment rooms . Maintain and monitor the practice appointments system, adding clinics and amending slots asdirected .



Collate patient data as directed . Advise patients of relevant charges for private (non-General Medical Services) services, acceptpayment and issue receipts for same. Prescriptions: . Receive requests for repeat prescriptions from patients, pharmacy and care home staff, andprocess these in a timely and accurate manner and distribute signed prescriptions on request .



Dealing with prescription enquiries that other members of staff are unable to answer frompatients and local pharmacists . Identifying and suggesting ways of how to improve the repeat prescriptionprocess. . Pathology: Follow up patients with abnormal test results, as instructed by the GP.

Patient Registrations:

. Explain Practice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed. . Ensure that all registrations including New, immediately necessary, and temporary residents areregistered onto the computer system promptly and accurately.



. Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Facilities: . Provide support for the Dermatology Camera located at individual sites . Replenish GP supplies and equipment in their consultation room according to shift rota.



. Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter. . Keeping the reception well-stocked with stationery and other supplies .

Ordering:

this may be stationery and office supplies, consumables or medical/clinical suppliesordered under the supervision of one of the Nursing staff . Transfer telephones to and from the out of hours service as necessary . To maintain a thorough knowledge of all Practice procedures and work in accordance of written protocols . Ensure building security- have a thorough knowledge of doors/ windows/ alarm.



Undertake a variety of SystmOne tasks to assist in the smooth running of the practice, contacting patients as requested by managers and clinical staff when required. Responding tosystem wide alerts. . To maintain a thorough knowledge of all Practice procedures and work in accordance of writtenprotocols .



Contributing to the development and improvement of services to patients . To assist your colleagues in learning new procedures and offering support across the team when required. . To act as a mentor and/or buddy for new team members and apprentices within the team.



Assisting the Reception Manager with induction and training.