Job Description

Job Summary:

The Grange Practice is seeking to welcome a part time patient advisor to our busy and friendly GP practice team. Working within our already experienced and diverse reception, practice administration and appointments team; as well as with the wider multidisciplinary clinical and non-clinical team; you will be the first point of contact for our patients.

You will need to have excellent communication skills and a positive attitude. Experience of working within the NHS is preferred. Hours are 30 per week..

Duties are as follows:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Complete various administrative duties associated with patient care

Essential

GCSE Minimum C or above in English and Maths or equivalent
Must have good IT skills Flexibility Excellent Communication Skills Good Customer Service Skills
It is

essential

that you have the right to work in the UK.

Desirable

Experience of working at a GP Practice is desirable or other NHS experience is preferred

Experience of medical terminology and coding would be very welcomed

Full training will be given where appropriate

The Grange Practice

The team at The Grange Practice prides itself on learning from each other and continuous learning and training.

At The Grange Practice we strive for a culture of clear communication and work hard to encourage constructive feedback with patients and each other.

At The Grange Practice; compassion, integrity, respect and good humour are values that we expect to see demonstrated in the behaviour of all our staff.

If The Grange Practice sounds like somewhere you would like to work and where you believe you could provide a valuable contribution; we would love to hear from you.

Job Type: Part-time

Expected hours: No more than 16 per week

Benefits:

Company pension
Schedule:

Day shift
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 06/06/2025
Reference ID: Patient Advisor 280525
Expected start date: 07/07/2025