12.32 an hour Increasing to 12.54 following successful probation period
Industries:
AdministrationCustomer ServiceGeneral Office
Closing Date:
12 October 2025
Patient Advisor (Ventnor Medical Practice)
The closing date is 12 October 2025
Job summary
Please note, this role is advertised by One Wight Health - GP Federation, on behalf of Ventnor Medical Practice.
Ventnor Medical Practice will remain the employer for this post.
Hours: 28.5 per week Tuesday, Wednesday, Friday 8am to 6.30pm
Salary: 12.32 per hour, increasing to 12.54 after successful completion of probation
The vacancy will close when sufficient applications have been received.
Ventnor Medical Practice are looking for a Patient Advisor who will work directly for the Practice Service Lead within a broad team of professionals.
Patient Advisors are the first point of contact for our patients. The role will involve optimising the patients journey by receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. This role is ideal for somebody seeking development and experience in patient services and the healthcare sector.
Main duties of the job
To be responsible for undertaking a wide range of Patient Advisor duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
At Ventnor Medical Practice we aim to provide holistic patient care within a safe, effective, caring, responsive and friendly environment.To help us achieve this we have well trained, highly skilled clinical and non-clinical teams who enjoy a good work life balance to ensure resilience of our team. Our GP Partners and Management team ensure this is maintained in accordance with local and national policies and is achieved in a responsible financial way.
Job description
Job responsibilities
The following are the core responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system.
b. Process personal, telephone and e-requests for appointments.
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
d. Signpost patients to the correct service.
e. Initiating contact with and responding to, requests from patients, team members and external agencies.
f. Photocopy documentation as required.
g. Input data into patients healthcare records as necessary.
h. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
i. Manage all queries as necessary in an efficient and polite manner.
j. Carry out system searches as requested.
k. Maintain a clean, tidy, effective working area at all times.
l. Monitor and maintain the reception area and notice boards.
m. Support all clinical staff with general tasks as requested.
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics and English (C or above)
AMSPAR Receptionist Qualification
NVQ Level 2 in Health and Social Care
Experience
Essential
Experience of working with the general public
Desirable
Experience of working in a health care setting
Experience of administrative duties
Skills
Essential
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure
Desirable
SystmOne
Personal Qualities
Essential
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
One Wight Health Ltd
Address
Ventnor Medical Practice
3 Albert Street
Ventnor
Isle Of Wight
PO38 1EZ
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