Job Description

Main area

Patient and Carer Experience Coordinator/Administration Support

Grade

Band 3

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

373-CSS1171- A

Site

Redesmere, Trust Board Offices,

Town

Chester

Salary

24,625 - 25,674 per annum

Salary period

Yearly

Closing

07/10/2025 23:59



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Job overview

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Patient and Carer Experience Team Co-ordinator / Administration Support

An exciting part time opportunity has arisen to join the Patient and Carer Experience Team at Cheshire and Wirral Partnership NHS Foundation Trust. We are looking to recruit a proactive and highly organised

Team Co-ordinator/Administration Support

to provide high-level administrative and coordination support across a range of activities within this vital team.




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Main duties of the job

This role is pivotal in ensuring the smooth and efficient running of the team. The post holder will be responsible for a wide range of administrative tasks and project coordination, supporting both internal and external engagement activities.


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Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.



We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. We also provide specialist services for the North West as a whole.



Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.



As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

We also offer up to three weeks' induction, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you hit the ground running with CWP.



Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.


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Detailed job description and main responsibilities

Please download a copy of the job description (see 'documents to download' section below) for full details of the main responsibilities for this role.



At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.



CWP recruits people that can demonstrate the Trust's Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust's Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust's Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.



An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.



If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?'



Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.



The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.



Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of 16 per year applies.



New entrants to the NHS will commence on the minimum of the scale stated above.



Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.



Good luck with your application. We hope to welcome you to Team CWP very soon!


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Person specification

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Qualifications

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Essential criteria

RSA III or equivalent NVQ Level III Business /Admin or Administrative diploma or equivalent level of knowledge ####

Knowledge and Expertise

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Essential criteria

Working knowledge of software programmes e.g. Microsoft Office Audio Typing Skills Minute/Note Taking experience Specialised knowledge and expertise of patient experience principles in the NHS Knowledge of the principles of recovery orientated services Knowledge of the CWP Recovery Strategy Knowledge of and understanding of the Data Protection Act ####

Experience

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Essential criteria

Organisational and planning skills with the ability to effectively time manage and prioritise workload Significant secretarial experience of supporting senior managers Experience of communicating with senior management and external stakeholders Experience of working as an effective team member in an office environment #####

Desirable criteria

Lived experience of using CWP services and/or caring for somebody who does.
Applicant requirements


The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Further details / informal visits contact

Name

Catherine de Zwaan

Job title

Head of Patient and Carer Experience

Email address

catherine.dezwaan@nhs.net

Additional information

If you consider yourself Neurodivergent and need help to complete your application form, please contact

cwp.recruitment@nhs.net

or telephone 01244 393100