Job Description

The Vacancy

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK.

About the role

All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.

Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.

We are looking for someone who can

:

Be the first point of contact for patients, general practitioners and optometrists throughout the referral process

Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems

Process referrals

Book patient's appointments using the booking system

Performing ad hoc administration duties as necessary

Working effectively and efficiently to the CHEC standards

What you'll bring to the role:

Excellent customer service skills

Ability to work as part of a team

IT literacy

Ability to work under pressure and to service levels

Have empathy and patience with referrals

Strong communication skills and confidence when speaking on the phone

Good attention to detail

Job Type: Full-time

Pay: 24,000.00 per year

Work Location: In person