Job Description

Job description

Overview

Job Title: Patient Care Coordinator

As a Patient Care Coordinator, you will be the main point of contact for our patients, handling enquiries from our website and marketing campaigns. You will support patients throughout their journey with Damira Dental Studios, providing a seamless experience from initial enquiry through booking, payment, and follow-up. Working closely with practice teams, you'll play a key role in appointment scheduling, managing deposits, and delivering outstanding customer service.

Purpose of the Job

We are looking for friendly, focused and professional individuals with previous sales experience to...

Respond to patient enquiries about treatments and convert into bookings. Work in a team to deliver the sales goals Delivering excellent customer service

Key Responsibilities

Respond promptly and professionally to patient enquiries from the website and marketing campaigns, ensuring a welcoming and informative experience. Guide patients through their journey with Damira, addressing any questions and concerns to create a positive, stress-free experience. Coordinate with practice teams to accurately schedule appointments, manage booking needs, and confirm details. Oversee deposit and payment processes, following up with patients to ensure timely payments before appointments. Maintain accurate documentation of patient interactions for follow-up and future reference. Regularly communicate with the Patient Care Manager, providing updates on enquiries, bookings, and patient feedback to improve service quality.

Performance Expectations

Provide prompt, professional responses to all patient enquiries. Coordinate effectively with practice teams to streamline appointment scheduling and payment processes. Maintain regular communication with the Patient Care Manager to report progress, challenges, and insights on the patient journey.

Hours:

40

Address:

33 Kingston Cres, North End, Portsmouth PO2 8AA

Experience:

Sales Experience

Customer Service: 2+ Year (Preferred)

If this sounds like a great job for you, please apply with your covering letter and CV. We look forward to receiving your application!

Benefits:

Health & wellbeing programme
Experience:

Sales: 1 year (required) Customer service: 1 year (required) Patient care: 1 year (preferred)
Work Location: In person

Job Type: Part-time

Job Type: Full-time

Work Location: In person