Job Description

Location

: Harley Street & London Bridge

About the company:

The London Egg Bank is the UK's largest provider of donor eggs and egg freezing services, and it is rapidly expanding. There is an opportunity for an ambitious, motivated self-starter to join the London team as a Patient Recruitment and Care Officer. Our company aim is to deliver exceptional customer service to our patients and make them feel like they are part of the family. Our internal culture is friendly, team-oriented with competitive compensation and bonus packages. We take great pride in our work and we are all passionate about what we do; through our egg donor programs and reproductive storage services, we have contributed to many successful stories.

About the role:

There is an opportunity for an ambitious, motivated self-starter to join the London team as a Patient Recruitment and Care Officer. The ideal candidate will come from a sale, recruitment, or healthcare background. The Patient Recruitment and Care Officer will attract, manage and build relationships with potential egg recipients. It is a dual role with a focus on patient recruitment as well as coordinating the patients' treatment journey. The person will take full ownership of the customer services and donor matching process. It is a dual role with a focus on patient recruitment as well as coordinating the patients' treatment journey.

Role specification:

The person will be responsible for managing recruitment campaign and patient database enquiries by responding to enquires over the phone, via video call and face to face. The officer will also be responsible for interviewing prospective patients to educate them about the process as well as working effectively with the clinical departments to provide smooth patient care in line with HFEA guidelines.

The role is customer centric and the ability to communicate well and empathise with patients is of paramount importance. As a leading provider of private fertility services we require candidates to have outstanding interpersonal skills and be comfortable with communicating over the phone, face to face as well as via written communication.

The successful candidate will be a self-starter with a mature attitude to work and a willingness to work in a challenging but rewarding environment whilst offering exceptional customer care at all times.

This is an extremely important role for the gamete bank and it is essential that the successful candidate has the aptitude to work to department targets, build relationships with recipients, encouraging them to complete their treatment. Although not essential, experience of working in a healthcare setting particularly fertility would be advantageous. Full training will be provided.

Qualifications:

A-Level or relevant experience

Benefits:

24 days' Annual Leave plus public Bank Holidays (based on full time 40-hour week) Life Assurance Childcare vouchers Learning opportunities Pension plan Perkbox (benefits and reward platform)

Equality, Diversity & Inclusion:

We at London Egg Bank are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information:

As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check. We will request two professional references from candidates. All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.
Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Experience:

Administrative: 2 years (required) Customer service: 2 years (required) Sales: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 10/10/2025