Job Description

Role Overview

This is a

patient-facing, on-site role

requiring daily presence in clinic. Remote working or work-from-home arrangements are

not available

for this position.

The Patient Coordinator will be the first point of contact for all new and existing patients, guiding them from initial enquiry through to assessment, surgery booking and post-operative follow-up.

A key responsibility will be to chaperone the surgeon during in-person patient consultations, ensuring the patient is supported, respected, and fully informed throughout.

This role blends front-of-house patient care, diary management, and performance-driven conversion..

Key Responsibilities

Work in clinic daily to provide a professional, welcoming front-of-house presence Chaperone during in-person patient consultations with the surgeon Act as the main liaison for enquiries via phone, email, WhatsApp and CRM Confidently convert enquiries into assessments and procedure bookings Conduct initial triage calls and explain treatment pathways Maintain surgeon diary and manage clinical appointment scheduling Support patients with pre-assessment, consent, and preparation information Attend on procedure days to ensure smooth patient journey and experience Follow up after consultations to support decision-making and address concerns Manage pricing, finance discussions and payment options ethically and professionally Maintain accurate CRM records and timelines Deliver a premium, patient-centred client experience at every touchpoint Achieve monthly conversion and performance targets

Essential Requirements

Previous experience in

hair transplant, cosmetic clinics, or private healthcare

(preferred) Proven patient coordination, clinic admin or medical sales experience In-person, clinic-based communication skills (professional, warm, confident) Comfortable in a chaperone role, supporting both patient and surgeon Outstanding telephone manner and written communication Ability to maintain confidentiality and manage sensitive patient information Strong organisational and scheduling skills Competent with CRM systems, diary management software and digital communication tools

Desirable Skills

Understanding of FUE/FUT procedures, PRP, finasteride/minoxidil Familiarity with CQC compliance and patient pathway documentation Experience with private medical self-pay patients Knowledge of upsell/cross-sell in premium healthcare environments High emotional intelligence and ability to support nervous or uncertain patients

Commission & Incentives

Uncapped commission structure

based on treatment bookings and conversion Tiered earning potential linked to revenue generated Excellent earning potential for high performers (typical industry earnings can be significantly above base salary)

Working Hours

Full-time, in-clinic, typically Monday-Friday Scope for part-time or job-share Occasional weekend consultation or event days may be required No remote-working arrangements (role is entirely on-site)

Probation and Development

6-month probationary period

Comprehensive onboarding and training in hair transplant science and patient pathways Regular performance reviews with clear KPIs Excellent progression opportunities (senior coordinator / practice manager route)

What We're Looking For

Someone who is:

Professional and patient-focused Proactive, organised, and driven Comfortable speaking with high-net-worth clients and premium clientele Able to balance empathy with ethical conversion techniques Motivated by performance targets and commission opportunities Keen to grow within a respected surgical clinic

Benefits

Base salary + uncapped commission Ongoing training and development Supportive, positive clinic culture Genuine career progression in a fast-growing business
Job Types: Full-time, Part-time

Pay: 28,000.00-70,000.00 per year

Expected hours: 18 - 40 per week

Work Location: In person