Job Description

Concord Medical Centre are looking to recruit two members of staff to join our Patient Services Team, on either a part-time or full-time basis!As a key member of the Patient Services Team, the candidate will receive, assist, and direct patients in accessing appropriate services, provide general assistance to the practice team, meet and greet patients, and ensure all reception/administration duties are completed promptly and efficiently.Main duties of the job

• Ensure effective and efficient reception service provided
• Deal with enquiries
• Book appointments
• Register patients
• Assist with initial triage of patients
• Provide administrative support

About usConcord Medical Centre is an award-winning, clinically-led GP practice situated in North Bristol. We pride ourselves on our multi-disciplinary approach with GP, Clinical Pharmacist, and Nurse Partners.Date posted28 April 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-timeReference numberA0110-25-0019Job locationsBraydon AvenueLittle StokeBristolBS34 6BQJob descriptionJob responsibilitiesEnsure an effective and efficient reception service is provided to patients and visitors, both in person and over the phoneDeal with general enquiries, book and amend appointments, registration of patients, read-code data into clinical systems, and handle patient notesAssist with initial triage of patient enquiriesCommunicate test resultsUndertake task management on clinical systemsEnter patient information on to the practice clinical system as requiredOpen incoming documents in a timely fashion and distribute to other practice teams promptly and accuratelyProvide administrative support to clinical teams Job descriptionJob responsibilitiesEnsure an effective and efficient reception service is provided to patients and visitors, both in person and over the phoneDeal with general enquiries, book and amend appointments, registration of patients, read-code data into clinical systems, and handle patient notesAssist with initial triage of patient enquiriesCommunicate test resultsUndertake task management on clinical systemsEnter patient information on to the practice clinical system as requiredOpen incoming documents in a timely fashion and distribute to other practice teams promptly and accuratelyProvide administrative support to clinical teamsPerson SpecificationExperienceEssential

• Strong interpersonal skills
• Experience in working in a receptionist/coordinator capacity
• Excellent time management and organisational skills
• Strong written and verbal communication skills
• Experience of working in healthcare

Desirable

• Experience working with EMIS Web
• Experience in working in general practice

Person SpecificationExperienceEssential

• Strong interpersonal skills
• Experience in working in a receptionist/coordinator capacity
• Excellent time management and organisational skills
• Strong written and verbal communication skills
• Experience of working in healthcare

Desirable

• Experience working with EMIS Web
• Experience in working in general practice

NHS