Job Description

Concord Medical Centre are looking to recruit two members of staff to join our Patient Services Team, on either a part-time or full-time basis!
As a key member of the Patient Services Team, the candidate will receive, assist, and direct patients in accessing appropriate services, provide general assistance to the practice team, meet and greet patients, and ensure all reception/administration duties are completed promptly and efficiently.
Main duties of the job

• Ensure effective and efficient reception service provided
• Deal with enquiries
• Book appointments
• Register patients
• Assist with initial triage of patients
• Provide administrative support

About us
Concord Medical Centre is an award-winning, clinically-led GP practice situated in North Bristol. We pride ourselves on our multi-disciplinary approach with GP, Clinical Pharmacist, and Nurse Partners.
Date posted
28 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0110-25-0019
Job locations
Braydon Avenue
Little Stoke
Bristol
BS34 6BQ
Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and visitors, both in person and over the phone
Deal with general enquiries, book and amend appointments, registration of patients, read-code data into clinical systems, and handle patient notes
Assist with initial triage of patient enquiries
Communicate test results
Undertake task management on clinical systems
Enter patient information on to the practice clinical system as required
Open incoming documents in a timely fashion and distribute to other practice teams promptly and accurately
Provide administrative support to clinical teams Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and visitors, both in person and over the phone
Deal with general enquiries, book and amend appointments, registration of patients, read-code data into clinical systems, and handle patient notes
Assist with initial triage of patient enquiries
Communicate test results
Undertake task management on clinical systems
Enter patient information on to the practice clinical system as required
Open incoming documents in a timely fashion and distribute to other practice teams promptly and accurately
Provide administrative support to clinical teams
Person Specification
Experience
Essential

• Strong interpersonal skills
• Experience in working in a receptionist/coordinator capacity
• Excellent time management and organisational skills
• Strong written and verbal communication skills
• Experience of working in healthcare

Desirable

• Experience working with EMIS Web
• Experience in working in general practice

Person Specification
Experience
Essential

• Strong interpersonal skills
• Experience in working in a receptionist/coordinator capacity
• Excellent time management and organisational skills
• Strong written and verbal communication skills
• Experience of working in healthcare

Desirable

• Experience working with EMIS Web
• Experience in working in general practice