Job Description

Job Summary

The Patient Coordinator plays a vital role in ensuring a seamless experience for patients within our healthcare facility. This position involves managing patient interactions, scheduling appointments, and providing administrative support to ensure efficient operations. The ideal candidate will possess strong organisational skills and a passion for delivering exceptional patient care.

This is a position to cover maternity leave although the aim of the clinic is significant growth during this period which may lead to a full time opportunity.

Duties

Greet patients warmly and assist them with check-in and check-out processes. Schedule and confirm appointments, ensuring optimal use of the clinic's resources. Maintain accurate patient records and manage documentation in compliance with privacy regulations. Answer phone calls and respond to patient inquiries in a timely manner. Collaborate with healthcare professionals to coordinate patient care and follow-up services. Assist with billing processes, including verifying insurance information and processing payments. Ensure the waiting area is clean, organised, and welcoming for patients. Perform general administrative tasks such as filing, data entry, and managing office supplies.

Qualifications

Previous office experience is essential, preferably in a healthcare setting. Administrative experience is highly desirable, showcasing strong organisational abilities. Excellent communication skills, both verbal and written, with a focus on customer service. Proficiency in using office software and electronic medical record systems is an advantage. Ability to multitask effectively while maintaining attention to detail in a fast-paced environment. A compassionate approach to patient care with the ability to handle sensitive situations professionally. We are looking for a dedicated individual who is eager to contribute positively to our team and enhance the patient experience through exceptional coordination and support.
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 25,420.00-32,729.72 per year

Benefits:

Company events Employee discount Health & wellbeing programme On-site parking
Work Location: In person