Job Description

Drs Tatiana + Rishi Advanced Aesthetics is a prestigious and renowned medical aesthetic clinic in the Harley Street Medical District. We are looking for a full-time receptionist to join our friendly and vibrant team.

We are seeking an individual with at least 2 years' experience working in a receptionist role within the medical or hospitality sector.

The Opportunity:

We are a leading medical aesthetic clinic offering a wide range of innovative treatments. Comprising of a growing team of aesthetic experts with an excellent team dynamic, we offer an exciting and stimulating workplace. The appointee will have the opportunity to acquire an in-depth knowledge about medical aesthetic services whilst learning from Doctors and Surgeons. The position offers a competitive salary and scope for professional growth.

The Role:

The role involves the following areas:

Providing outstanding customer service. This is at the heart of what we do and will include timely, accurate and well-written communication with patients (phone, email, messaging and social media) Welcoming patients and guiding them through their visits at the clinic. You will be expected to coordinate patient treatment plans, appointments and packages. Converting leads into bookings and product sales. Optimise efficiency of the patient pathway and use of clinician time through adept diary management Encourage patients to leave feedback and reviews. Engage with social media to promote the clinic, staff and treatments. Assist with general duties such as opening and closing the clinic, managing stock, and managing retail of skin products, treatment packages and gift cards.
Hours: full time 40 hours per week - usual clinic hours are 10am -7pm - shifts to include an occasional later night to accomodate buisness needs 8pm/8.30pm.

Skills Required:

Must have excellent and fluent English verbal and written communication. Have meticulous attention to detail, demonstrate initiative and the ability to multi-task. Have an outgoing, friendly and professional manner. Be an enthusiastic team player with a strong work ethic. Have excellent customer service skills. Ability to be flexible and accommodating to the needs of the clinic and team.
Salary range 30,000 - 40,000 DOE

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a knowlege of the aesthestic industy and ability to offer exceptional customer service?
Are you able to be flexible with shift times?

Experience:

aesthetic clinic foh: 3 years (required)
Work Location: In person