Job Description

Job description:

At London ENT Surgeons, we pride ourselves on delivering excellent patient care in a professional, friendly, and supportive environment. We're now looking for a Patient Coordinator with a passion for customer care, exceptional interpersonal skills and a high level of patient focus to join our welcoming team at our office in Orpington.

Maternity leave cover for 11 months.

Full-time post of 37.5 hours per week to be worked Monday-Friday.

Core Responsibilities:

Working closely with the existing team in accordance with the London ENT Surgeons standard office procedures to:

Manage efficient appointment systems ensuring that all clinical data is available for each clinic. Manage patient correspondence including patient clinic letters and surgical booking forms. Organise follow-up investigations relating to clinic appointments, complete relevant forms and liaise with patients and relevant departments. Invoice insurance companies, patients and solicitors. Take payments and some other accounts duties as required. Liaise with Anaesthetists for anaesthetic work-up and pre-assessment investigations for surgical treatment. Maintain an accurate database of patients. Deal with patients enquires in an efficient, polite and professional manner. File correspondence, deal with post (Internal, external/incoming/outgoing), and general office duties. Maintain a good standard of tidiness within the department. Ensure that all telephones are covered to meet the needs of the business. Perform any additional ad-hoc duties that are required by this role to ensure the office runs efficiently and is covered during opening hours. Inform the Practice Manager of any concerns you may have.

Personal Profile

Ability to stay calm and work under pressure Ability to cope with changes and frequent interruptions Effective team member Positive Enthusiastic Flexible, adaptable and able to plan ahead Set high standards and take pride in work Customer-focused Excellent telephone manner Ability to handle information of a confidential nature Methodical and accurate

Key Performance Indicators:

Patient comments and complaints Internal audit results Telephone answering times Punctuality Good customer feedback Performance reviews
Job Types: Full-time, Permanent

Benefits:

Company pension

Schedule:

Monday to Friday

Experience:

Patient Coordinator, Medical Secretary or similar role within healthcare setting

Work Location:

In person
Expected start date: 01/02/2026

Please send your CV and a short cover note explaining why you would be a great fit for this role.

Job Types: Full-time, Fixed term contract
Contract length: 11 months

Pay: From 25,000.00 per year

Ability to commute/relocate:

Orpington BR5: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person