Job Description

Job summary

A fantastic opportunity for a Patient Co-ordinator to join our Reception Team has arisen!

We are looking for a highly motivated, enthusiastic, friendly and organised Patient Co-ordinator. As the first point of contact for our patients, you will play a key role in delivering excellent service and supporting the smooth running of the practice. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Looking for:

Full Time -37.5 hours weekly (Salary 24,180)
or Part Time - 30 hours weekly.
Start Date to be confirmed : As soon as possible.
Monday - Friday shift pattern of mix 9am-5pm, 8am-4pm and 10.30am-6.30pm, very occasionally Thursday 6.30-8pm to cover late night.

Main duties of the job

To provide a friendly and welcoming reception service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner.

Lots of attractive benefits from Firsway

;

25 Days holiday allowance plus bank holidays off, an extra 2 days for 2 year service, an extra 3 days for 5 year service.

Salary increases after service.

Birthday Day off!

Vouchers for recognition of service

Staff Employee of the Month

Blue Light Discount service

Free Flu Vaccinations

Free onsite staff car park

Summer and Christmas Events

Monthly closures for Training

Monthly 1:1 with your line manager

About us

We are a large practice with a patient list size of circa 15,400. We are a Partnership of 6, with 9 Salaried GPs, a nursing team of 5, an experienced managerial team of 7 (Business and Finance Manager, Deputy Practice Manager, Patient Services Managers, Medicines Managers) and a friendly group of administrative and reception staff. We are a training as well as a learning practice and regularly have 6 Specialist Trainees, a Foundation Year 2 doctor and undergraduate students based here. We also offer learning opportunities to other grades and have a large apprenticeship programme operating for clinical, managerial and administrative staff. We are active in our local, supportive, Primary Care Network and have excellent relationships with external stakeholders.

We have a strong culture of patient safety, high quality and empathy. Our Mission Statement reflects our values as a Practice with patients being at the heart of all of our activities.

Duties

Answering telephone calls in a very busy environment

Greeting patients and visitors to the Health Centre in a polite and courteous manner

Dealing with all requests from patients, staff and health care professionals

To be able to use the appointment systems (EMIS, Patient Triage, AccuRx, Docman10, TeamNet) confidently and to book, cancel and re-schedule appointments

Updating patient details on the clinical system

Making sure the appointment system runs smoothly

Chasing, when necessary. Follow-up appointments with patients for local hospitals

Checking in samples correctly for Health Care Assistants following required protocol

Liaising with local pharmacies and dealing with queries

Filing letters for collection and typing letters to patients including scanning clinical letters to Docman10

Giving out result comments from GPs

Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept

Arranging and changing clinic appointments with patients

Documenting contacts with patients in the clinical system

Reading emails and responding as required, daily

Checking Firsway urgent email account and dealing with all incoming emails/sending them on

Any other duties deemed commensurate with the job grade.

Key competencies

Good verbal and written communication skills

Professional and friendly personal presentation

Customer service
Organising and planning

Attention to detail

Initiative

Reliability

Job Types: Full-time, Part-time, Permanent

Pay: 24,180.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 08/08/2025
Reference ID: Firsway Health Centre