Job Description

Exciting Full-Time opportunity available for a Patient Discharge Co-Ordinator to join our team at HTG-UK.

Who Are We?

At Health Transportation Group UK, we are one of the UKs leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.

What Can You Expect?

You will be joining us in the role of

Patient Discharge Co-Ordinator

, located primarily at the

Royal Cornwall Hospital

, with occasional work at our

Redruth base

. In this role, youll play a vital part in ensuring patients experience a smooth and timely discharge from hospital following treatment. Youll work closely with patients, healthcare professionals, and HTG staff to coordinate and deliver efficient transport services, making a real difference to patient care and flow.


This is a

full-time, permanent position (37.5 hours per week, Monday to Friday)

reporting directly to the Customer Relations Manager.

Summary Of Main Duties Include

Coordinate and manage patient discharges through effective communication with healthcare teams and HTG staff. Liaise with hospital discharge points to maintain patient flow throughout the day. Manage expectations within the discharge facility and assist with complex discharges. Schedule patient transport bookings and update the Cleric system. Communicate with HTG transport control centres to ensure timely dispatch of vehicles. Respond to patient queries and provide information on HTG services. Conduct risk assessments and ensure compliance with company policies. Work collaboratively with multiple depots to meet logistical and contractual requirements. This list is not exhaustive.

Whats In It For You?

Competitive Salary

24,900 per annum

Contractual Sick Pay

after 12 months service

Employee Assistance Programme

delivered by the UKs #1 EAP service- Health Assured

Increased holiday allowance for long service

Refer a Friend-

Earn up to 500 for each friend you bring on board

Pension Scheme

Full training for the role, induction

and ongoing mentorship

Opportunities to grow and develop

Engaging Workplace Culture

with regular company updates and Employee of the Month

What Were Looking For:

A good understanding of NHS discharge procedures, patient transport coordination, and effective management of patient flow is preferred. Strong organisational skills and ability to manage multiple priorities under pressure. Excellent communication and relationship-building skills with stakeholders at all levels. High attention to detail and commitment to confidentiality. To hold a

Full UK Manual Driving Licence,

with a willingness to travel if required. Problem-solving skills to handle real-time issues and create practical solutions. Professional, approachable, and resilient in challenging situations. IT literacy and familiarity with scheduling systems.

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

Enhanced DBS check (Conducted during onboarding if successful)*
Right to work in the UK Full UK manual driving licence Satisfactory employment and character references A satisfactory medical assessment
Applications for this role will be open until

Thursday 4

th

December 2025,

although we reserve the right to close the role early if deemed necessary.

Equal Opportunities

The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults Ensure they are familiar with their and the organisations requirements under relevant legislation Adhere to all relevant national and local policies, procedures, and professional codes Report any concerns to the appropriate authority * Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)