Job Description

Patient Flow Coordinator

Location:

Glasgow City Centre - Excellent transport links

Hours:

40 hours per week

Salary:

25,396 per annum

Support patients. Coordinate care. Make a meaningful difference.

At

ACES

, we help patients get the expert eyecare they need -- quickly, safely, and locally. As a trusted NHS provider since 2005, we offer patients the

Right to Choose

where they receive their treatment. That choice often leads them to us.

As a

Patient Flow Coordinator

, you'll play a vital behind-the-scenes role -- ensuring every patient is scheduled promptly, every referral is managed accurately, and every interaction reflects the care we're known for. You won't be rushed or pressured. You'll be trusted to get things right and supported to grow within a stable, purposeful environment.

This is more than a customer service job. It's a chance to support people during a vulnerable moment in their lives -- and help them access life-changing treatment.

Is this you?

You care about

getting things right

-- every detail, every time You take pride in

seeing a job through

from start to finish You're

calm, supportive

, and helpful -- even when others feel anxious or uncertain You want to work somewhere that

truly makes a difference

You value

clear structure

, great teamwork, and strong leadership You're

motivated by purpose

, not just performance metrics

What You'll Do

Coordinate care:

Schedule patient referrals, appointments, and surgeries with precision and care

Own the detail:

Manage patient records, waiting lists, and clinical correspondence accurately

Be the steady hand:

Answer patient queries with empathy and professionalism

Collaborate with clinical teams:

Ensure a seamless patient experience from referral to treatment

Keep things running smoothly:

Support general office tasks and maintain a calm, well-organised environment

Why You'll Love It Here

Stable hours & structured days:

Full-time, consistent schedule

Clear purpose:

Everything we do supports NHS patients and their right to choose

Professional environment:

Clean, modern clinics with strong processes and leadership

Supportive team culture:

Respect, care, and consistency underpin everything we do

Personal growth:

Training, development, and real progression opportunities

Benefits

29 days annual leave (including bank holidays) Free Laser Eye Surgery or Intraocular Lens Surgery Free eye tests & discounts on glasses/sunglasses Friends & family discount schemes Training on ophthalmic treatments and patient support Company pension scheme

Apply Now

If you're someone who brings calm, clarity, and care to your work -- and you're ready for a role that

rewards your reliability and empathy

-- we want to hear from you.

ACES is an equal opportunities employer and welcomes applicants from all backgrounds.

Job Type: Full-time

Pay: 25,396.00 per year

Benefits:

Company pension Employee discount Referral programme
Schedule:

Monday to Friday Weekend availability
Work Location: In person