Job Description

Main area

Patient Flow Information Officer

Grade

Band 5

Contract

Permanent

Hours

Full time - 37.5 hours per week (37.5 hours per week, covering 7 day service to include Weekends and Bank Holidays)

Job ref

373-SMH2330-A RR

Site

St Anne's Street

Town

Chester

Salary

29,970 - 36,483 per annum

Salary period

Yearly

Closing

03/06/2025 23:59



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Job overview

An opportunity has arisen for a forward thinking, innovative and confident Band 5 Administrator to join our Bed Management Team.



The team supports Trust wide Acute services managing the administrative function and monitoring activity for all Organic, Acute and PICU Beds within the Trust maintaining and providing up to date data and live information concerning bed stock. The team is also a central point of contact for both internal and external stakeholders.



The successful candidate will work across 7 days inclusive of Weekends and Bank Holidays



As with any Acute service there is constant change thus the successful candidate must have proven experience in dealing with challenging conversation and conflicting deadlines, be resilient and confident. They will be expected at times to work autonomously and have a committed and flexible approach to the role and the needs of the service.



It is essential to be proficient in Microsoft Packages and have experience in using Excel to provide accurate and up to date reports.



You must be able to demonstrate strong communication skills, Supervisory Experience and good leadership as well as working as part of a team.




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Main duties of the job

To support Patient Flow Team managers and services in co-ordinating business information processes and data to performance management, data quality and service development and clinical systems. The post holder will be the focal point for information and contractual data. To undertake specific projects as directed in line with the remit of this post. Action and follow up any delays in Transfer of care or Discharge.


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Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.



We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. We also provide specialist services for the North West as a whole.



Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.



As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

We also offer up to three weeks' induction, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you hit the ground running with CWP.



Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.


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Detailed job description and main responsibilities

Please download a copy of the job description (see 'documents to download' section below) for full details of the main responsibilities for this role.



At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.



CWP recruits people that can demonstrate the Trust's Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust's Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust's Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.



An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.



If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?'



Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.



The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.



Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of 16 per year applies.



New entrants to the NHS will commence on the minimum of the scale stated above.



Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.



Good luck with your application. We hope to welcome you to Team CWP very soon!


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Person specification

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Qualifications

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Essential criteria

Degree in Business Admin/studies or equivalent experience RSA III or equivalent experience #####

Desirable criteria

Project Management Qualification e.g. PRINCE or equivalent ####

Knowledge & Expertise

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Essential criteria

Knowledge of relevant legislation e.g. Data Protection Act Working knowledge of software programmes e.g. Microsoft applications and associated databases Knowledge of clinical processes, systems, and pathways #####

Desirable criteria

Working knowledge of IT hardware An understanding of the contracting and performance monitoring framework for NHS Trusts Advanced level of MS Excel expertise ####

Experience

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Essential criteria

Ability to deliver training Managerial experience #####

Desirable criteria

Experience of working in a mental health environment
Applicant requirements


The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Further details / informal visits contact

Name

Jessica Cavallari

Job title

Patient Flow Resource Manager

Email address

jessica.cavallari@nhs.net

Telephone number

01244397401

Additional information

If you consider yourself Neurodivergent and need help to complete your application form, please contact

cwp.recruitment@nhs.net

or telephone 01244 393100