Job Description

Job Overview

As a Patient Manager, you will play a crucial role in ensuring a seamless and positive experience for our patients throughout their medical tourism journey. You will be responsible for coordinating all aspects of the patient's journey and experience, from initial inquiry to post-treatment follow-up in the UK.

Key Responsibilities:

1. Patient Coordination:

Initial Contact:

Respond to patient enquiries promptly and provide comprehensive information about our services.

Appointment Scheduling:

Coordinate appointments with our private UK GP's, Specialists, and the Indian counterparts. .

Information Sharing:

Share relevant information with patients, including leaflets, treatment plans, costs, and logistics.

Documentation:

Maintain accurate patient records and documentation using our tech platforms.

2. Communication and Support:

Point of Contact:

Serve as the primary point of contact for patients, addressing their questions and concerns in a timely way.

Communication:

Maintain open and effective communication with patients, our UK doctors, Indian healthcare providers and other stakeholders.

Support:

Provide emotional and practical support to patients throughout their journey.

3. Process Management:

Coordination:

Coordinate with various departments and third-party agencies to ensure a seamless patient experience.

Information Sharing:

Ensure that all relevant information is shared between the patient, our UK doctors, and Indian healthcare providers.

Updates:

Keep patients informed about their treatment progress and any changes in the plan

4. India Coordination:

Liaison:

Serve as the primary point of contact for the India-based team once the patient receives a "fit to fly" approval

Information Exchange:

Coordinate the exchange of patient information and medical records between the UK and India, ensuring confidentiality and GDPR regulations.

Travel Arrangements:

Assist with India travel arrangements and medical visa processing for the patient.

Post-Treatment Follow-Up:

Coordinate post-treatment follow-up appointments with our UK doctors and provide necessary support.

5. Patient Follow-Up:

Post-Treatment Care:

Coordinate post-treatment follow-up appointments with our UK doctors.

Insurance Claims:

Assist patients with insurance claims and reimbursement processes.

Feedback Collection:

Gather feedback from patients to identify areas for improvement.

6. Qualifications:

Excellent communication and interpersonal skills. Strong organizational and time management abilities. Empathy and compassion for patients. Ability to work independently and as part of a team. Minimum 4+ years of experience in a patient-facing role

7. Preferred Skills:

Experience in the healthcare or travel industry. Knowledge of medical terminology, healthcare IT systems and healthcare procedures. Experience in customer service or relationship management.

8. Compensation:

Competitive salary starting at

45,000

per year. Negotiable. Comprehensive benefits package, professional development opportunities, company sponsored events and activities.
Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Schedule:

Day shift
Work Location: Hybrid remote in Birmingham B7 5RS