Job Description

Join Our Team as a Receptionist (Patient Navigator) at Westgate Surgery!

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm when managing multiple phone calls each day? If so, we'd love to hear from you!

About the Role

We're looking for a Receptionist (Patient Navigator) to join our welcoming administrative team on a

6-month fixed-term contract

. This is a

full-time role (40 hours per week)

, but we also welcome applications from candidates seeking fewer hours.

What We're Looking For

A confident communicator with a friendly, patient, and professional attitude. Someone who can handle a fast-paced, demanding environment with ease. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Key Responsibilities

Welcoming patients and visitors, managing check-ins, and providing appointment information. Answering phone calls and handling patient inquiries with empathy and professionalism. Scheduling and managing appointments using our system. Processing prescription requests from patients and pharmacies. Handling patient queries in person, over the phone, and via email. Managing incoming and outgoing correspondence, including emails and letters, with accuracy. Keeping the reception area tidy and ensuring smooth handovers for colleagues. Completing administrative tasks such as patient registrations and updates.

What You'll Bring

Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software. Prior experience in a healthcare or administrative role is desirable but not essential.

Please note:

Applicants must have the right to work in the UK at the time of their application. Unfortunately, we are unable to offer sponsorship for this position.

System used:

EMIS

About us

Westgate Surgery is a growing practice in the rural market town of Otley, on the outskirts of Leeds. We are a modern, spacious GP surgery with a dedicated team of healthcare professionals meeting a wide range of patient needs. We provide face-to-face, video, and telephone appointments MondayFriday (8am6pm), with extended hours available for our 6,000 patients. Our purpose-built surgery includes a large patient car park and full disability access.


Take a virtual tour: https://www.apollo3d.co.uk/tour/?experience=westgate

Location:

Westgate, Otley LS21 3HD

Why join us?

Our Benefits;

NHS Pension with 20.6% employer contribution 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time) Extra day of leave per year for work anniversary Enhanced Maternity, Maternity/Paternity Support, Adoption pay Participation in OMG's refer a friend scheme Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts

About OneMedical Group

OneMedical Group is a family run organisation with our co-founders still involved, supporting our teams to be their best. We have an ambitious strategy and mission, one that is shared and supported by our whole group. The co-founders started OneMedical Group with the vision of delivering healthcare differently to make a real difference to the communities that we work with.


OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk


Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.