Job Description

Lea Vale Medical Group have an exciting opportunity for a Patient Navigator to join our surgery. Our Patient Navigators provide an important link between the general public and the Practice. The role involves using our online consultation tool to triage patient enquiries and signpost or book appointments as appropriate. The role will also include responding to other patient enquiries as necessary. This is an exciting role as you'd be joining an established non-clinical team that serves just over 40,000 patients and is rated outstanding by the CQC.

We may close this advert early if we receive a large number of applications.

Both full time and part time hours will be considered.

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

Competitive Salary NHS Pension Support to guide your personal and professional development Excellent training opportunities

Patient Navigator Duties

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide patients, relatives and other services with correct information Operate clinical computer systems and maintain high quality data entry. Communicate with other agencies like transport, phlebotomy, hospital etc.

Maintenance of Records

Accurately record details Make sure patient information is entered accurately and stored confidentially. Record on the SystmOne system on daily basis outgoing prescriptions. Carry out range of clerical duties, as required
Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given

Person Specification

Qualifications

Essential

Good level of education to GCSE standard or equivalent

Experience

Essential

Experience of working in a customer services/other front line situation Computer literate with excellent keyboard skills Self-starter, able to work on own initiative, following set procedures and protocol
Desirable

Use of clinical system software eg. Systmone Previous NHS experience ideally within a GP setting

Skills and Abilities

Essential

Advanced working knowledge of Office 365 applications Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances An understanding, acceptance and adherence to the need for strict confidentiality Can plan own work and multi-task Able to accept and deal with a heavy workload
Desirable

An enquiring mind with a willingness to learn new skills and procedures

Knowledge and Understanding

Essential

Knowledge of handling data
Desirable

Medical Terminology knowledge

For full job description and person specification please see:

https://www.jobs.nhs.uk/candidate/jobadvert/A0676-25-0022

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately

Job Types: Full-time, Part-time, Permanent

Pay: 12.84 per hour

Benefits:

Company pension Employee discount Free parking On-site parking Store discount Work from home
Work Location: In person