Job Description

Job Summary

We are seeking a highly organised and detail-oriented Patient Pathway Administrator to join our team. The post holder will work as part of a team, however, you must have the ability to work under direction and be able to communicate effectively. You must possess excellent interpersonal skills, be able to prioritise the workload and meet deadlines.

Essential is a sound grasp of information technology and information governance.

The post holder is required to be flexible and responsive in their role and to support the wider team in the delivery of safe and effective patient care.

About us

Somerset Surgical Services (SSS) Ltd is an independent healthcare company based at Weston General Hospital providing elective surgical care to NHS patients. Founded by NHS consultant surgeons in 2012, the aim of SSS is to offer the very best of NHS healthcare including low waiting times, consultant delivered care and excellent patient care.

SSS is CQC registered and holds a contract to deliver elective activity with the local Integrated Care Board.

Key responsibilities:

Communication

Communicate clearly with all staff as required in the co-ordination of the patient pathway

Ensure timely and clear communication is delivered to patients in regard to their pathway of care in a courteous manner

Communicate and respond promptly to requests from the team

Operational

Support the Company Directors with administrative functions as required

Support Pathway Coordinators with the administration of appointments and admissions including generation of patient correspondence and associated filing

Support the Clinical Typist with the formatting of clinical letters and any related administrative tasks, ensuring that all medical information is processed in accordance with company procedures and information governance requirements,

Maintain accurate electronic and paper records to support patient's pathways of care

Note preparation ahead of appointments and admission

Transportation of notes around the hospital

Develop and maintain good working relationships to help ensure patient pathways are managed appropriately

Provide accurate data to the senior management team when requested

Distribution and collation of patient satisfaction surveys

Policy Development

Be proactive in proposing improvements to administrative processes or procedures within the work area and implements changes, involving or advising other administrative or medical/clinic staff as appropriate.

Responsibility for Information Systems

Accurately inputs, updates and retrieves data using a variety of data collection system (electronic and paper-based)

Maintain up-to-date and effective filing systems to facilitate the prompt retrieval of information required.

Safely manage patient information in line with information governance requirements

Staff Management, Training and Development

Demonstrates own work to new starter in own area and give guidance as required

Identify personal training requirements

Contribute ideas to the overall development of the business

Personal Responsibilities

Comply with the terms of the contract of employment

Be aware of, comply with and keep up to date with all SSS and relevant Trust Policies and procedures and other communications relevant to the role

Fully participate in annual appraisal and appraisal reviews

Maintain up to date knowledge and competency in the skills required to perform safely and effectively in the role. Undertake relevant training (including statutory and mandatory training).

This job description is not exhaustive. It provides a summary of the requirements of the post holder. There may be a requirement for the post holder to fulfill other functions and responsibilities.

Qualifications

5 GCSE grades A-C including English and Maths Experience within an administrative role Excellent written and interpersonal skills Proficient and professional telephone manner High level of accuracy and organisation Attention to detail Good computer skills Bright, enthusiastic and motivated individual Willingness to learn and develop Able to work flexibly and on occasion, work evenings or weekends to support service delivery
If you are passionate about providing exceptional administrative support and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity!

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Recruitment privacy notice:

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Somerset Surgical Services are responsible for the processing of your application, once you have submitted your request for employment with us. As a potential employer, we will process your personal information to progress your application

Complying with the law

The law requires us to process your information so we can:

check you are fit to work or confirm what reasonable adjustments are required, if applicable

monitor the diversity of candidates to ensure we comply with the Equality Act 2010

meet safeguarding law requirements where this is relevant to the vacancy role

confirm Right to Work, identity, and eligibility for the vacancy

analyse candidates' information to understand patterns and trends - this is so we can plan and improve our employment and recruitment processes

Before agreeing to an employment contract

We will use your information within your employment application so that we can:

assess your suitability for the role

complete any pre-employment checks as required

detect and prevent any possible mistakes or fraud.

Where we process your information

Your information will not be transferred outside the UK.

Sharing your personal information

We may share your information with:

medical professionals, to assess your fitness to work and any reasonable adjustments that you need

the Disclosure and Barring Service (DBS), if your role requires a DBS check

with named referees to obtain a reference

organisations who may act on our behalf in the recruitment selection process

any other organisation who has a legal right to it.

Keeping your personal information

For non- successful applications, personal information in the electronic recruitment system will be retained for a maximum of 460 days from the closing date the advertised application date.

This information is retained so that we can revisit vacancies and applications in case the vacancy needs re-advertising or to enable us to respond to any candidate queries.

Successful applications will remain in the system for 460 days, but only information relevant to the employment of successful candidates will be retained within staff employment records. This will be specified in your contract of employment.

If you withdraw your application, your information will either be retained for 460 days from your application or 200 days from your most recently acquired start date, whichever is longest.

Where candidates' information is used to understand patterns and trends that will be used to plan improve our employment and recruitment processes, this data will be retained securely for a period of 5 years.

Your rights

The information you provide will be managed as required by Data Protection law. You have the right to:

receive a copy of the information we hold about you

request your information be changed if you believe it was not correct at the time you provided it

request that your information be deleted if you believe we are keeping it for longer than necessary

request that we delete and object to the processing of your personal information.

Job Types: Full-time, Permanent

Pay: 24,500.00-26,600.00 per year

Benefits:

Company pension On-site parking
Experience:

providing care: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 20/12/2025