Job Description

Ensure robust governance over the patient pathway for Community Dental Service, by maintaining oversight and management of both clinical capacity and demand, as well as the operational patient waiting list.



Collaborating closely with the Management Team, clinicians and information teams, maximise utilisation of clinical resources available and aim to provide a patient-focused, professional, consistent and responsive service.



In this role, you will be responsible to ensure our patient waiting lists are accurately maintained and up to date. You'll play a key part in co-ordinating the next steps in a patient's journey, making sure they receive the right clinical and administrative information at the right time -- whether it's about their appointments or upcoming procedures.



You'll also work closely with our operational management team to help improve patient experience and achieve key performance targets, such as reducing missed appointments (DNAs).



Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.



We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.



We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

Four main hospitals:

Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest

Five community hospitals:

Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire

Two integrated care centres:

Aberaeron and Cardigan in Ceredigion, and several other community settings

47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers

Numerous mental health and learning disabilities services



You will be able to find a full job description and person specification attached within the supporting documents.



The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.



Interviews will be held on 08/08/2025.