Job Description

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient focussed and knowledgeable point of contact. The job summary is described below:

Working closely with the Admin manager, to be a key contact for the service for all patient related and administrative matters.



Provide secretarial support to upper GI and colorectal services

To monitor/validate patients throughout their pathway, from point of entry, escalating issues promptly, in order to ensure compliance with waiting time standards.



As required, support the coordination of national and local audits by effective data collection.



We are seeking to appoint to the post of Pathway Coordinator to join the administrative team in St Marks Hospital surgery department at Central Middlesex Hospital. Specific responsibility would be to provide support across the colorectal service.



The successful candidates will be experienced medical secretaries able to demonstrate advanced communication and organisational skills. They must also be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.



In line with the Trust's objective of a transition from medical secretary to Patient Pathway Co-ordinators (PCC), any necessary training would be given to expand the role to cover PPC duties. This would be fully explained at interview.



London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



KEY RESPONSIBILITIES



To support the Admin Manager to ensure all administrative process are delivered to a high professional standard - including clinic letters, Clinic Outcomes



Under the instruction of the Admin Manager, as leave is booked and to take ownership of the clinic templates to provide the necessary micro-management of numbers to ensure that clinics are booked to capacity, but appropriately for the number of doctors in clinic. To be responsive to the need to re-prioritise the patients in clinic to meet clinical urgency and to make ad hoc urgent appointment request as required. To be aware of the patients point in their pathway when re-booking patients to ensure patients are seen both within waiting time targets and as necessary for clinical urgency, and to escalate to the Admin Manager if this is not possible. To track clinic outcomes to ensure that all requested tests are booked within an acceptable timeframe and to re-book out-patients appointments as required . To track when results are available and liaise with the relevant consultant to determine whether follow-up in clinic is required.

For full role duties and responsibilities please see attached and Person Specification