Job Description

An exciting opportunity has arisen for a full time, well organised and enthusiastic individual to join the admin team at the Northern Health Centre, Community Paediatrics.
The post holder will play an important role in the provision of high-quality supervision and administrative support to the Islington Additional Needs and Disability Service (IANDS), Community Paediatric and the Looked After Children teams.
The Patient Pathway Supervisor's key role is to manage and support the administrative staff within their teams, overseeing day-to-day operations and supervising the reception team, providing cover as needed. The post holder will support patients through their clinical pathway, ensuring timely treatment, minimising delays, and enhancing the patient experience with clear, reassuring communication.
You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.
Please find the full list of duties and responsibilities in the attached job description.
For further information please contact Claudia Thompson-Shaw, Deputy Service Manager on claudia.thompson-shaw@nhs.net or 07435272024.
Main duties of the job
Please find the full list of duties and responsibilities for this position in the attached job description. The role encompasses a range of leadership and administrative tasks, including overseeing team operations, driving efficiency, managing resources, and ensuring high-quality service delivery.
We encourage you to review the job description carefully to ensure a comprehensive understanding of the role.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Details
Date posted
29 May 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
xc2xa335,964 to xc2xa343,780 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
220-WHT-3094
Job locations
Northen Health Centre
580 Holloway Road
London
N7 6LB
Job description
Job responsibilities
We are seeking a highly motivated and dynamic individual to join our team in a leadership capacity. This post is an excellent opportunity for someone looking for a new challenge, with a focus on driving improvements in administrative processes and leading a team. The successful candidate will play a key role in shaping the direction of our services, ensuring effective delivery and leadership within the administrative function.
Applicants should possess strong leadership qualities, excellent communication and interpersonal skills, and a high level of IT proficiency. You should demonstrate the ability to organise, prioritise, and manage multiple tasks effectively, with a keen focus on delivering results and ensuring a high standard of service.
Please ensure that your application clearly addresses the essential criteria outlined in the personal specification. We encourage you to provide specific examples in your supporting statement to demonstrate how you meet the criteria and align with the leadership expectations for this role. Job description
Job responsibilities
We are seeking a highly motivated and dynamic individual to join our team in a leadership capacity. This post is an excellent opportunity for someone looking for a new challenge, with a focus on driving improvements in administrative processes and leading a team. The successful candidate will play a key role in shaping the direction of our services, ensuring effective delivery and leadership within the administrative function.
Applicants should possess strong leadership qualities, excellent communication and interpersonal skills, and a high level of IT proficiency. You should demonstrate the ability to organise, prioritise, and manage multiple tasks effectively, with a keen focus on delivering results and ensuring a high standard of service.
Please ensure that your application clearly addresses the essential criteria outlined in the personal specification. We encourage you to provide specific examples in your supporting statement to demonstrate how you meet the criteria and align with the leadership expectations for this role.
Person Specification
Education/Qualifications
Essential

• Degree or relevant experience
• Good literacy and numeracy, general education.

• NVQ Admin Level 3 in Administration or Equivalent (or ability to attain)
• NVQ Management Level 3 or equivalent (or ability to attain)

• Excellent IT Skills, able to competently use Word, Excel, PowerPoint, and
• Ability to access and maintain Database Systems (RIO).
• Experience of generating reports for commissioners as well as managers, comfortable using PowerBi and in manipulating data in Excel including formulas and graphs
• Experience in MS Access database & producing tables and charts
• Able to use E Procurement systems
• Good written and verbal communication skills.
• Able to work under pressure prioritise workload.
• Works effectively in a team

• Experience as supervisor or team leader
• Experience in Health Care
• Rota coordination
• Experience with working with a multidisciplinary team.
• Experience with dealing with the internal and external agencies.
• NHS Experience

• Ability to complaints and stressful situations
• Team player and supervision

• Degree or relevant experience
• Good literacy and numeracy, general education.

• NVQ Admin Level 3 in Administration or Equivalent (or ability to attain)
• NVQ Management Level 3 or equivalent (or ability to attain)

• Excellent IT Skills, able to competently use Word, Excel, PowerPoint, and
• Ability to access and maintain Database Systems (RIO).
• Experience of generating reports for commissioners as well as managers, comfortable using PowerBi and in manipulating data in Excel including formulas and graphs
• Experience in MS Access database & producing tables and charts
• Able to use E Procurement systems
• Good written and verbal communication skills.
• Able to work under pressure prioritise workload.
• Works effectively in a team

• Experience as supervisor or team leader
• Experience in Health Care
• Rota coordination
• Experience with working with a multidisciplinary team.
• Experience with dealing with the internal and external agencies.
• NHS Experience

• Ability to complaints and stressful situations
• Team player and supervision