Job Description

Overview of the role

1 day per week


We are looking for a dedicated and detail-focused

Patient Safety & Data Technician

to join our Patient Safety and Standards team. This is an exciting opportunity to play a key role in improving patient safety, governance, and professional standards across our pharmacy services.

About the Role

In this role, you will work closely with Patient Safety and Experience Pharmacists and wider operational teams to manage, investigate, and improve patient safety incidents. You will help drive continuous improvement by analysing governance data, developing guidance and procedures, and supporting regulatory and information governance processes.


You will also support responses to sensitive data requests and contribute to maintaining a strong culture of safety, compliance, and learning across the business.

Key Responsibilities

Triage, review, and investigate patient safety incidents in collaboration with Patient Safety Pharmacists Report incidents to NHS Accountable Officers and manage responses appropriately Draft and maintain Standard Operating Procedures and guidance documents Support the GPhC inspection process, including action plan development Respond to professional, legal, and ethical queries, escalating when required Develop training and support materials to improve patient safety standards Analyse governance and safety data to identify trends and recommend improvements Maintain internal databases, systems, and reports Support Information Governance and data protection requests, including SARs and Section 29 requests Contribute to a positive, high-performing team culture

About You

You will be a motivated and professional individual with a strong commitment to patient safety and governance. You will be confident working with data, systems, and stakeholders in a fast-paced, regulated environment.


You will have:

GPhC registration as a Pharmacy Technician A strong understanding of pharmacy regulations and relevant legislation Excellent IT and data-handling skills Strong communication, influencing, and relationship-building skills The resilience and professionalism to remain calm and effective in challenging situations

What We Offer

A meaningful role with real impact on patient safety and quality of care Supportive, collaborative team environment Opportunities for professional development Competitive salary and benefits package

The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.


About The Company

For over 70 years, we've been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.


Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.


The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.


We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.


We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

'Together we make a difference'