Job Description

Who we are:

We are not just another dental group and this is not just another job. We pride ourselves on delivering excellent customer service to our patients, alongside creating a positive workplace culture and environment for our people to work in.

Our team members actively say this is a great place to work! You could be one of them, supporting our team effort to deliver 5customer service to our patients.

The Role:

Reporting to the Group Service Manager & working with the Patient Service Team Lead, the Patient Service Specialist will provide 5customer service in line with our established customer service framework, ultimately supporting the overall business growth.
You will be actively building rapport and relationships with patients whilst thriving on converting patient enquiries/leads received via telephone and digitally into bookings whilst benefiting from an

uncapped commission structure

.

The operational hours of the team are:

4.5 days per week between 8am - 7pm Monday and 8am - 6pm Tuesday to Friday

Your Skills & Experience:

Proven success in a sales and/or lead management role A strong work ethic and determination to meet targets with 100% commitment to the team success Experience in providing exceptional customer service and building rapport Passion for delivering 5 customer service and confidence in engaging with people
Excellent computer skills and experience of working with CRM platforms

Why join us? We have some brilliant benefits and perks, including:

Starting salary of 28,392 per annum + bonus 22 days holiday + bank holidays Brand new state-of-the-art contemporary office environment Welcoming, supportive, and committed leaders Your birthday off - paid! Summer & Christmas Team Social Events Chocolate gift at easter for you to enjoy Voucher at Christmas for you to get something special Rewards for referring others into the organisation Access to mental health first aiders Regular check-in meetings with your line manager Development & progression opportunities with a structured personal development plan Positive culture that is centred around team and excellent customer service Team Member of the quarter awards Discounted gym membership to support your wellbeing Access to Blue Light Card and discounts DBS check fee covered Contemporary uniform provided
If you would like to discuss the role in more detail, please contact Joanna Firth, Group Service Manager on 01943 725872

Job Types: Full-time, Part-time, Permanent

Pay: 28,392.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Additional leave Employee discount Gym membership Referral programme
Schedule:

Monday to Friday
Experience:

Customer Service: 2 years (preferred)
Work Location: In person