Job Description

Company Overview

Dr Virmani and Dr Bedi's Surgery are a friendly, patient-centred GP surgery serving approximately 3900 patients. We pride ourselves on providing high-quality care and excellent customer service to our community. We are looking for an organised and approachable receptionist to join our team on a part-time basis.

Key Responsibilities

Provide a warm, professional welcome to all patients and visitors. Answer and manage telephone calls, emails, and online requests promptly. Book, amend, and cancel patient appointments using the clinical system (SystmOne). Process repeat prescription requests and other patient queries in line with practice policy. Maintain accurate patient records and confidentiality at all times (GDPR compliant). Assist with new patient registrations and changes to records. Liaise with GPs, nurses, and other healthcare professionals to support smooth running of clinics. Perform administrative tasks such as scanning, coding, filing, and data entry. Signpost patients to the correct services Manage all queries as necessary in an efficient manner Initiating contact with and responding to, requests from patients, team members and external agencies Support all clinical staff with general tasks as requested Input data into the patient's healthcare records as necessary Support administrative staff, providing cover during staff absences Chaperoning Maintain a clean, tidy, effective working area at all times

Essential Skills & Experience

Excellent communication and customer service skills. Strong organisational skills with attention to detail. Confident in using computers, Microsoft Office, and clinical systems (training provided). Ability to work under pressure, multi-task, and maintain professionalism. Team player with a flexible and proactive attitude. Understanding of patient confidentiality and data protection principles

Hours:

Mon - Fri 2pm - 6pm

This post is subject to a satisfactory Disclosure and Barring Service (DBS) check. An Enhanced DBS will be requested.

For additional information contact:

Hope Ashford

Practice Manager

hope.ashford2@nhs.net

01530 838 866

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 20 per week

Benefits:

Free parking On-site parking
Work Location: In person