Job Description

Job Title: Patient Services Coordinator

Location: The Village Medical Centre, Middlesbrough (In Person)

Schedule: Monday to Friday

About the Role

We are seeking a professional and motivated individual to provide a high-quality reception and administrative service to patients, clinicians, colleagues, and other healthcare professionals. You will be the first point of contact for our patients, representing the Practice in a friendly and professional manner.

This role is challenging but highly rewarding. You will work as part of a supportive team in a fast-paced environment with a variety of tasks.

Key Responsibilities

Deliver excellent customer service to patients and visitors

Manage reception duties including patient check-ins and appointment scheduling

Support administrative tasks to ensure smooth daily operations

Communicate effectively with healthcare professionals and patients

Prioritize workload and work efficiently under pressure

What We're Looking For

Excellent communication skills

Practical experience working in a team environment

Ability to work well under pressure, with flexibility and motivation

Strong organizational skills and ability to prioritize tasks

GCSE Maths and English (or equivalent)

Previous experience in a patient-facing or customer service role is essential

Experience in primary care and with SystmOne medical software is desirable but not essential

Benefits

NHS pension scheme

Full training and ongoing development in a supportive, forward-thinking environment

How to Apply

Please submit your CV and a covering letter outlining your suitability for the role, we look forward to hearing from you!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. Please note that we are unable to sponsor visa applications.

Job Types: Full-time, Permanent

Benefits:

Company pension
Work Location: In person

Job Types: Full-time, Part-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Sick pay
Experience:

Medical Receptionist: 1 year (preferred)
Work Location: In person