Job Description

CLOSING DATE FOR APPLICANTS WILL BE FRIDAY 23RD JANUARY 2026. WE WILL CONTACT APPLICANTS AFTER THIS DATE IF SELECTED FOR INTERVIEW. INTERVIEWS WILL BE HELD IN FEBRUARY 2026.

Job Title

Patient Services Administrator

Based at

South Milford Surgery & Branches as needed

Position Reports to

Patient Services Manager & Supervisor

Job Summary

To provide an efficient, safe, and effective service for our patients.

To provide a highly professional administration support to agreed standards.

To have a thorough knowledge of all Practice procedures.

To work in accordance with written protocols.

To observe strict confidentiality on all matters relating to the practice and its patients.

To observe all requirements relating to CQC obligations and health & safety at work.

Key Responsibilities

1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

2. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

3. Using your own judgement, communication skills and our signposting software to ensure that the patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner.

4. Explain Practice arrangement and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of details and prompt appropriate delivery.

6. Enter requests for home visits on to computer and refer to Duty Doctor.

7. Action repeat prescription requests.

8. Prepare lists for all surgeries and clinics held.

9. Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts for same.

10. Enter patient information accurately on to the computer as required. 11. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

11. To be responsible for providing an effective and timely service for the registration of new patients wishing to join the Practice.

12. To provide an internal service for the timely, confidential, and accurate movement of information between the surgery and its patients.eg printing off forms such as blood forms, sick notes letters etc.

13. Other administrative duties that are required from time to time to support excellence in clinical service to the patient.

A job description is not an exhaustive list and at times other duties of a similar nature will be delegated. As you will be required to work across all three surgeries a driving license and use of a car is essential and must be able to use a computer.

Health & Safety & CQC

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Test fire and main alarm as required.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

The post holder will assist in promoting and maintaining the agreed outcomes of CQC registration and explained in the booklet 'CQC & You' and adhere to the policies and protocols relating to this, to include:

Adhering strictly to rules of confidentiality.

Respecting the patient and their carers.

Identifying risks in premises and equipment.

Understanding the issues around safeguarding of children and vulnerable adults and how to report concerns.

To attend and participate in required training both for your role and for wider surgery needs.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 18 per week

Benefits:

Company pension Free flu jabs Free parking On-site parking Sick pay
Work Location: In person