Job Description

LAKESIDE HEALTHCARE

is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect:

Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality:

In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Lakeside Healthcare at Yaxley is part of Lakeside Healthcare, which serves the healthcare needs across three counties - Cambridgeshire, Lincolnshire and Northamptonshire.

We are a well-established semi-rural practice with a growing list size of over 20,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.

For many years we have been at the forefront embracing innovations in General Practice, to the benefit of both our patients and staff. We were early adopters of the Doctor First system and therefore have no waiting list for appointments.

Also about us:-

GMS practice SystmOne clinical system Clinical Buddy support system Low visiting rates CQC rating 'Good'
You would be part of a friendly, enthusiastic and truly multidisciplinary team comprising of:

7 GP partners 5 Salaried GPs 5 Nurse Practitioners and 2 Emergency Care Practitioners Clinical Pharmacist An experienced Practice Nursing and HCA team Supportive Patient Services Reception Team of 10. A dynamic and well integrated PCN team including Physician Associate, First Contact Practitioners, Health Coaches, Social Prescribers, Care Co-ordinators, Paramedic, Occupational Therapist, Nurse Associate and GP Assistant. Clinical Pharmacists and Pharmacy Technician

Job Introduction

As part of the Reception Team you will be the first point of contact for patients contacting the surgery, either by telephone, face to face or digitally. The team are extremely busy, dealing with over 500 patient contacts per day and therefore an ability to be able to work at pace, whilst maintaining professionalism, is essential.

We have a great opportunity for the right candidate to join our Patient Services Team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

What you will do

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:

Working as part of the Patient Services Team to ensure patients and other service users queries are dealt with in a timely manner Answer calls from patients requesting a doctor consultation and take appropriate information recording it on the relevant system Process and action online consultation requests, forwarding them to the appropriate clinician Process repeat prescription requests in accordance with practice procedures Process patient registrations, deductions and other administrative tasks Provide administrative support to the clinical administration team as required. Including scanning, incoming/outgoing post, coding and summarising.

Essential Criteria

We are looking for somebody with;

Excellent interpersonal, verbal and written communication skills and great telephone skills The ability to use their own initiative The ability to work as part of an integrated and multi-skilled team Ability to manage the general public in a caring and courteous manner
What we offer you (Benefits)

Generous holidays (additional long service entitlements) NHS pension and long service recognition NHS Discounts (Blue Light Card) Career opportunities Role specific training and ongoing development Great team environment

Interview process - candidate information

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Should you need any adjustments to the recruitment process at either application stage or interview, please contact our central HR team (details can be found on our website www.lakesidehealthcare.co.uk or you can message us through Indeed)

We encourage candidates to not delay their application as we retain the right to close the advert early should the volume of applications become very high.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

Shortlisting

We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications.

We aim to communicate with all candidates on the status of their application which is dependent on the hiring manager/teams once they have shortlisted.

(Indeed applications only - If you require full job description and person spec please contact our central HR team.)

Website

[https://www.yaxleygp.nhs.uk/]

Core Opening Hours - 8.00 am - 18.30 pm Monday - Friday

Equality, Diversity & Inclusion

We value diversity and we're committed to creating a diverse and inclusive culture where everyone can be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds, ethnicities, and cultures and believe that a diverse workforce will help us to care for and support our patients and employees better. Unfortunately, we are unable to recruit anyone below the age of 18 yrs. so that we can protect young people from health & safety and safeguarding risks.

Equal Opportunities

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions throughout our recruitment and selection processes and follow recognised industry best practice.

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Company pension Free parking On-site parking Store discount
Application question(s):

Do you have the right to work in the UK? (Yes/No) - If you answered Yes you must be able to provide sufficient evidence upon interview. Have you worked for Lakeside Healthcare before? If Yes, where did you work?
Work Location: In person

Application deadline: 30/11/2025