Job Description

Post and Title - Patient Services Advisor/Administrator

Salary - 12.21 per hour

Responsible to - Patient Services Team Leader

Hours per week -The role is 20 hours a week (4 sessions). The hours are negotiable around our core surgery opening times which are 8.30am - 6.30pm (Mon, Tues, Wed & Fri) and 8.30am-1.30pm Thurs. Our team work in 5 hours sessions of 8.30am - 1.30pm and/or 1.30pm - 6.30pm. Possible hours for this role are 8.30am-1.30pm Tuesday, 8.30am-6.30pm Wednesday and 8.30am- 1.30pm Thursday.

Overview

:

Devonshire Green & Hanover Medical Centre

https://www.devonshiregreenandhanover.co.uk/

We are looking for a Patient Services Advisor/Administrator to join our friendly, supportive two site practice in Sheffield.

Any experience of working in a GP setting and knowledge of SystmOne Clinical System would be a real advantage.

We are a forward-thinking practice serving a diverse patient population, our patient list size is 9300 across the two sites. The team is made up of clinical and admin staff and we a have a number of wrap around services. We are also active members of the Heeley Plus Primary Care Network.

We hold regular meetings and provide full training.

We are an active training practice with a strong history of delivering post-graduate medical education and we are a research active practice.

This is an exciting opportunity to use your skills and knowledge to make a real difference to our patients and our Practice. Our patient demographic enables the staff to gain a greater understanding of the diverse health needs.

The Role

Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients' point of first contact with the surgery and must reflect the practice's high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity.

Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties.

The Practice

This medical practice of four partners operates from two medical centres in central Sheffield:

Devonshire Green Medical Centre, 126 Devonshire Street, Sheffield, S3 Hanover Medical Centre, 100 William Street, Sheffield, S10
There are also two salaried GP's, three GP Registrars (trainee general practitioners), one Physicians Associate, two part-time Practice Nurses, one Health Care Assistant and a Patient Services team and administrative staff. In addition, other health care professionals visit each surgery on a part-time basis.

Approximately 9300 registered patients are cared for by the practice, together with a large number of homeless patients. The practice aims to provide high quality care to its patients and has a particular commitment to offer a service for disadvantaged and vulnerable groups within the community.

There is good teamwork in the surgeries, with each person playing their part to ensure that the patients receive the service they need. Most of the team work at each of the two surgeries during a typical week.

Key Duties and Tasks

Preparing reception, waiting areas and consulting rooms for each surgery session Receiving and routing patients on arrival in a courteous, welcoming and efficient manner Directing patients through care navigation to the most appropriate person/service to help them. Answering the telephone promptly and courteously, dealing with general enquiries, explaining surgery procedures, making appointments and receiving prescription requests Responding to emails Registering new patients Scanning of letters, results and records Ensuring that the reception area is left tidy and ready for use by incoming colleagues and passing on information about any unresolved matters Ensuring that the premises are secure at the end of the day Giving support to clinical staff, as required, including occasionally acting as a chaperone in consultations Undertaking other reception and administrative duties as may be assigned from time to time.

Person Specification

The job is often very busy and demanding and requires knowledge about a range of issues and procedures within the surgery and the wider health services.

The following are

essential qualities and experience

sought in a good Patient Services Advisor/Administrator:

The ability to multi-task and make progress on many jobs at the same time. Experience of providing a service to people of all ages and backgrounds and of dealing sensitively with various situations which may arise A genuine interest in people and an ability to offer reassurance when dealing with people having different needs Courtesy and respect for other people, with an awareness for confidentiality at all times Good telephone manner Ability to receive and convey clear messages An eye for detail, ensuring important matters are not overlooked and that errors are avoided Ability to process information within the standards set out in the Confidentiality procedure Capacity to remain calm in busy or emergency situations Ability to be sympathetic, kind and yet firm with patients Flexibility to work as part of a team at either surgery and to work extra hours to cover for absent colleagues Good general office experience Ability to use a computer to find information and to input details (full training will be given in the system being used at the surgeries) and good keyboard competence

All applications must be accompanied by an appropriate covering letter and CV.

If you would like to speak to anyone about the post please call Sarah Denton - Assistant Manager on 0114 2720255 or email sarah.denton1@nhs.net.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: No more than 20 per week

Benefits:

Company pension Sick pay
Schedule:

No weekends
Work Location: In person

Application deadline: 30/06/2025