Job Description

We are looking for a Patient Services Advisor/Administrator to join our friendly, supportive two site practice in Sheffield. The role is 20 hours a week (4 sessions). The hours are negotiable around our core surgery opening times which are 8.30am - 6.30pm (Mon, Tues, Wed & Fri) and 8.30am-1.30pm Thurs. Our team work in 5 hours sessions of 8.30am - 1.30pm and/or 1.30pm - 6.30pm. Possible hours for this role are 8.30am-1.30pm Tuesday, 8.30am-6.30pm Wednesday and 8.30am- 1.30pm Thursday.
Experience in a Primary Care setting and knowledge of SystmOne would be a real advantage.
The team is made up of clinical and admin staff and we a have a number of wrap around services. We are also active members of the Heeley Plus Primary Care Network.
We hold regular meetings and provide full training.
We are an active training practice with a strong history of delivering post-graduate medical education and we are a research active practice.
This is an exciting opportunity to use your skills and knowledge to make a real difference to our patients and our Practice. Our patient demographic enables the staff to gain a greater understanding of the diverse health needs.
Interested candidates should apply by sending their CV with a covering letter to the Assistant Practice Manager Sarah Denton at sarah.denton1@nhs.net
Main duties of the job
Key Duties and Tasks
1. Preparing reception, waiting areas and consulting rooms for each surgery session
2. Receiving and routing patients on arrival in a courteous, welcoming and efficient manner
3.Directing patients through care navigation to the most appropriate person/service to help them.
4. Answering the telephone promptly and courteously, dealing with general enquiries, explaining surgery procedures, making appointments and receiving prescription requests
5. Responding to emails
6. Registering new patients
7. Scanning of letters, results and records
8. Ensuring that the reception area is left tidy and ready for use by incoming colleagues and passing on information about any unresolved matters
9. Ensuring that the premises are secure at the end of the day
10.Giving support to clinical staff, as required, including occasionally acting as a chaperone in consultations
11. Undertaking other reception and administrative duties as may be assigned from time to time.
About us
This medical practice of four partners operates from two medical centres in central Sheffield:

• Devonshire Green Medical Centre, 126 Devonshire Street, Sheffield, S3
• Hanover Medical Centre, 100 William Street, Sheffield, S10

There are also two salaried GP's, three GP Registrars (trainee general practitioners), one Physicians Associate, two part-time Practice Nurses, one Health Care Assistant and a Patient Services team and administrative staff. In addition, other health care professionals visit each surgery on a part-time basis.
Approximately 9,300 registered patients are cared for by the practice, together with a large number of homeless patients. The practice aims to provide high quality care to its patients and has a particular commitment to offer a service for disadvantaged and vulnerable groups within the community.
There is good teamwork in the surgeries, with each person playing their part to ensure that the patients receive the service they need. Most of the team work at each of the two surgeries during a typical week.
Please visit our website for further information and to view our practice mission statement.
Details
Date posted
13 June 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2340-25-0004
Job locations
Devonshire Green Medical Centre
126 Devonshire Street
Sheffield
S3 7SF
100 William Street
Sheffield
S10 2EB
Job description
Job responsibilities
Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity.
Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties. Job description
Job responsibilities
Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity.
Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties.
Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths or the equivalent qualification.

Desirable

• Experience of working in a GP Practice. Experience of using SystmOne or Emis Web.

Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths or the equivalent qualification.

Desirable

• Experience of working in a GP Practice. Experience of using SystmOne or Emis Web.

NHS