Job Description

Overview

The Patient Services and Systems Manager will work under the direction of the Practice Manager and will be responsible for the effective day?to?day operation of the surgery. They will directly manage administrative and patient facing non-clinical staff at the surgery. Working closely with the team leads, they will help coordinate clinical staffing and respond to any operational issues that arise.

A key part of the role is to foster a positive, supportive working environment, promoting strong teamworking, clear communication and a culture of fairness, integrity and professionalism. The Patient Services and Systems Manager will organise and oversee staffing rotas to ensure the practice is appropriately resourced and will intervene promptly when problems occur to minimise disruption to patient care.

Some listed requirements:

Direct Staff Management

Responsible for the day?to?day management of the reception, care?coordination and administration teams, including involvement in recruitment, induction, training and performance reviews.

Manage staff holidays, absences and overtime to ensure safe and efficient cover.

Provide day?to?day supervision, support and feedback to administrative staff, promoting a positive team culture and high standards of performance.

Lead in reviewing and improving administrative workflows with staff, ensuring roles and responsibilities are clear and work is allocated appropriately.

Operational Governance and Assurance

Provide oversight of key non?clinical systems to support safe and efficient practice operations, including:

clinical systems.

security systems.

communication systems (including telephony and messaging).

social media and other patient?facing digital channels.

the staff training matrix and mandatory training compliance.

Work with the Practice Manager and wider team to ensure these systems are functioning effectively, are used consistently by staff, and support delivery of high?quality patient care

Job Type: Full-time

Work Location: In person

Application deadline: 12/12/2025