Job Description

Hollies Medical Practice, Tamworth

Part time Patient Services team member (Medical receptionist/call handler) - 25 hours as per rota pattern.

Applicants must be available to work the following rota pattern: Applicants must be available to work the following rota pattern: Monday and Wednesday- 8am - 1pm, Tuesday and Thursday 1.30 - 6.30pm , Friday 8.00am - 1.00pm

Are you a positive, friendly and professional communicator, both in person and over the phone? If so, you might just be the right person for this role.

We currently have an opportunity to work in our busy patient services teams, where you will be the first point of contact for patients attending the practice and on the phone. We are looking for an excellent communicator, with good IT and communication skills, to join our busy team.

The Hollies is a friendly, high achieving practice based on the edge of Tamworth town centre and provides care to almost 16000 patients.

You will carry out the duties in the job description, which includes:

Greeting patients in a friendly manner and responding to their requests

Arranging appointments for patients and signposting to relevant services.

Answering and dealing with telephone or face to face enquiries

Liaising with Doctors, Nurses and other members of the team to provide a quality service for patients

We require you:

To be computer literate.

To have the ability to communicate effectively and sensitively with staff and patients.

To work with confidential and sensitive information.

To ensure high levels of accuracy are maintained in all aspects of work.

To be confident to work independently and as part of a team.

The ability to handle pressure.

Benefits include:

NHS Pension scheme

Sick pay scheme (after 6 months)

Employee assistance programme

Uniform

Tea and Coffee provided

Annual leave - 25 days plus bank holidays (pro rata), rising to 28 days after 5 years and 30 days after 10 years.

If you are interested in applying for this role, please complete the pre screening questions as this helps with the shortlisting process.

Please note that this job is based in Tamworth health centre.

If you have not heard from us by 10th August please assume your application has been unsuccessful.

Job Type: Part-time

Pay: 12.34 per hour

Benefits:

Company pension Store discount
Application question(s):

Are you available to work the rota hours - Applicants must be available to work the following rota pattern: Monday and Wednesday- 8am - 1pm, Tuesday and Thursday 1.30 - 6.30pm , Friday 8.00am - 1.00pm
Education:

GCSE or equivalent (preferred)
Experience:

Customer/patient service: 1 year (required)
Work Location: In person

Application deadline: 28/07/2025