Job Description

-- Please note interviews for this position will be held on Monday 15 December 2025 --

Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need?

If this sounds like you, we have the perfect opportunity for you!

We are looking for an individual to join our Patient Services Team who:

Are enthusiastic and self-motivated Are able to use their initiative Excellent communicators, both written and verbal Are able to listen and empathise Are keen to learn and develop Demonstrate attention to detail Can be flexible and adaptable Are competent with IT

Main duties of the job

In the role of Patient Services Team Leader, you will guide and support the Patient Services Team whilst assisting, and directing patients in accessing the appropriate services or healthcare professionals in a courteous, efficient, and effective way whether this be face to face or over the telephone. You will also undertake a variety of administrative tasks to assist with the smooth running of the practice.

In return you will receive:

Full induction and training plan Named direct Line Manager Long service rewards Generous holiday entitlement Wellbeing health plan Staff wellbeing group Ride to work scheme Uniform allowance Refreshments Support to develop your skills and career

About us

Haxby Group is a high-quality, community-based healthcare organisation, with general practice at its heart. We deliver exceptional care from 10 GP surgeries across York, Hull, and Scarborough, serving more than 95,000 patients.

Are you interested and want to learn more about Haxby Group? Please visit our website https://www.haxbygroup.co.uk/

Job description

Duties and Responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:

Responsible for opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols. Maintain and monitor the Practice appointments system, identifying areas of concern when required. Oversee the processing of personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional. Answer internal and external telephone calls when required. Oversee the processing and distribution of incoming (and outgoing) mail. Ensure messages and information is passed on appropriately and accurately. Assist with filing and retrieving paperwork when necessary. Manage the processing of repeat prescriptions in accordance with Practice guidelines. Responsible for routine site maintenance and Health and Safety. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Ensure staff are following in house guidelines when dealing with samples. Proactively provide leadership and assistance to Practice and Trust staff as required. Oversee the ordering, re-ordering and monitoring of stationery and other supplies. Ensure staff are following appropriate guidelines when dealing with clinical waste. Ensure the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Maintain hygiene control measures. Manage and assist with front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports. Recognise and work within own competence and in accordance with your job description. Undertake additional tasks as required within your general role as Patient Service Team Leader.

Management duties and responsibilities:

Deputise for and support the General Management as required. Manage Health & Safety and educate staff. Participate in meetings as required. Monitor staff timetables to ensure adequate cover. Provide managerial supervision, support and professional leadership. Have a full understanding of the clinical appointment system. Oversee Information and Management Technology within your scope. Oversee maintenance of site and equipment taking remedial action to resolve any problems. Undertake annual staff appraisals and personal development plans for your team. Apply policies, standards and guidance. Participate in the recruitment and selection and induction process. Monitor staff records in line with protocol. Liaise with the management team regards staffing and organisation of work.

Terms and Conditions

Salary:

Your salary will be 13.35 per hour, 26,452.14 gross per annum. Pay progression will be dependent upon annual performance appraisal.

Annual Holiday:

27 days plus bank holidays pro rata (holiday entitlement will increase as a reward for loyalty and service)

Training:

On the job support and training. Induction training plus other annual training subject to an agreed personal development plan

Working hours:

Full time position: 38 flexible hours per week

Your working hours will be based around the opening times of Haxby Group which are 7.45 am to 8.00 pm Monday to Friday and until 1.00 pm on Saturday morning.

The post-holders exact weekly hours will be agreed according to service and individual needs. These hours may vary as dictated by service or individual requirements. To facilitate communication and training you will also be required to attend evening meetings, events and training that fall outside your normal working hours. These will be reimbursed as overtime paid at the normal hourly rate, or as time taken in lieu.

Benefits:

We operate an optional contributory pension scheme.

The Well-being Simply Health plan will be offered after your probation period.

Other benefits include:

Uniform allowance Full induction package with reviews. Annual reviews. Annual training day. Regular training and updates. Social functions.
Job Types: Full-time, Permanent

Pay: 13.35 per hour

Expected hours: 38 per week

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Free flu jabs Free or subsidised travel Free parking Health & wellbeing programme On-site parking Sick pay Store discount
Work Location: On the road