Job Description

About us:

We are a well-established, busy and growing GP Practice operating from two surgeries with a friendly and supportive team of 40+ staff. (GP Partners, Clinical, Admin and Patient Support teams).
The successful candidate must be flexible to work across both our sites (Mutley and Woolwell) with some occasional work at other sites as required.

About the role

: Dealing with a high volume of phone calls and some reception work in a busy GP surgery. A caring, friendly and diplomatic disposition is a must. Please see below for further details.

Hours:

Working hours for this role are:
Monday: 13:00 - 18:30hrs
Tuesday: 13:00 - 18:30hrs
Wednesday: 13:00 - 18:30hrs
Thursday: 13:00 - 18:30hrs
Friday:13:00 - 18:30hrs

27.5 hours a week

Basic Terms and Conditions:

Starting pay 12:50
NHS Pension scheme 14.38% paid by us plus 9.4% paid by government total 23.7% + 0.08% admin levy (Total 23.78%) of pensionable pay, compared to a minimum of 3% paid by many employers (plus any tax relief paid by government, less any scheme costs) on part of your salary in auto-enrolment schemes elsewhere.
Free onsite Parking
Free Tea/ Coffee / Milk in staff room
Regular Staff training days and social events
Possible salary sacrifice schemes - childcare vouchers, cycle to work and similar
No evening, night or weekend work other than by optional overtime
No variable shift working times.

About applying:

All applications

must

consist of:

CV - at a minimum detailing recent roles with salary and qualifications
A covering letter would be appreciated and help with your application.

About you:

Experience of high volume call handling would be a strong advantage as would experience of working in any healthcare sector with patients. However full training will be given for all aspects of the role.

JOB SUMMARY (Primary Responsibilities)

The duties and responsibilities to be undertaken by the postholder are broadly described below. The division of daily work between these areas will constantly change, percentage figures give an indication of split only. The postholder will be expected to cover and maintain skills in all these areas and any other areas that develop relevant to the role and at an appropriate level.

Phones (70%): Completing triage telephone requests from patients and other callers in a very busy and often pressurised environment. Making calls to patients to disseminate information, request information, book appointments and similar.

Front Desk (20%): Receive, assist and direct patients or other visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Support work (10%): Any other administrative or patient facing work that maybe required to support clinicians, managers or other staff as and when required. This may be on a regular or ad hoc basis.

Notes:

This role is offered elsewhere and we reserve the right to close applications at any point. Otherwise closing date is midday Thursday 25th September 2025 with interviews for shortlisted candidates expected to be w/c 29th September.
No agencies or advertisers please.

Job Type: Part-time

Pay: From 12.50 per hour

Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking
Work Location: In person