Job Description

Role Overview:

Salary

: 28,000 per annum

Hours

: 0900 - 1730, Monday to Friday, fully onsite role

Location

: Holborn, London

Contract

: Full Time and Permanent

Role Summary:

Mamedica are looking to recruit an experienced Patient Support Representative who will be responsible for ensuring a high level of?customer?service for our patients, either supporting with patient queries over the phone, assisting scheduling in patient appointments with our Consultants, helping to register new patients, or supporting our private patients with their repeat orders.

Role Duties may include:

Courteously receiving incoming telephone calls, offering support, and/or taking messages as required Scheduling, rescheduling, and cancelling patient appointments as required Answering patients' questions regarding processes and providing suitable information as required Liaising with the wider team to ensure a smooth and efficient service for patients Liaising with prospective or existing patients with their queries and to offer appropriate levels of support.

Qualification/Experience for Role:

Experience within a customer-facing role within a healthcare setting desired Experience with dealing with customer queries and the ability to help solve queries/issues required Proactive and enthusiastic approach A good command of written and spoken English - GSCE (or equivalent) standard preferred

About Mamedica:

Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications.

We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service.

Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.)

Additional Information:

Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.

Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.

Disclosure and Barring Service (DBS) Check:

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Health & wellbeing programme Sick pay
Application question(s):

Would you require VISA sponsorship should you be successful with your application? Do you have experience within the Medical Cannabis sector, perhaps as a patient? Do you have experience working in a clinical setting supporting and dealing with patient queries, over the phone?
Work Location: In person