Job Description

Overview

The Patient Transport Service Team Leader will play a pivotal role in ensuring we deliver exceptional patient care and support to our patients. This position involves leading the patient services team, facilitating effective communication between patients and service users, and ensuring that all patient interactions are handled with professionalism and empathy. The ideal candidate will be experienced in working in PTS and be passionate about enhancing patient experiences and fostering a collaborative team environment.

Duties

Lead and manage the daily operations of the PTS team, ensuring high standards of service delivery. Train, mentor, and support team members to enhance their skills and performance. Collaborate with healthcare professionals to streamline processes and improve patient flow. Monitor team performance metrics and implement strategies for continuous improvement. Uphold confidentiality and comply with all relevant regulations regarding patient information.

Skills

Strong leadership abilities with experience in managing a diverse team. Excellent communication skills, both verbal and written, with a focus on customer service. Proficient in using healthcare management software and Microsoft Office Suite. Ability to handle sensitive situations with compassion and professionalism. Strong organisational skills with attention to detail in managing multiple tasks. Problem-solving mindset with the ability to think critically under pressure. Previous experience in a Patient Transport Service is essential. This role is ideal for individuals who are dedicated to making a positive impact on patient care while leading a dynamic team.
Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: 12.60-15.56 per hour

Benefits:

Employee mentoring programme Free parking Health & wellbeing programme On-site parking
Experience:

Patient Transport Service: 2 years (required)
Licence/Certification:

Full Manual UK Driving Licene (required) FREC3 or Equivalent First Aid Qualification (required)
Work Location: In person