Job Description

As a Payment & Disconnection Specialist at Sustainable Energy First, you will play a key role in supporting our customers in managing debt-related issues. This role requires excellent interpersonal and communication skills to resolve matters effectively with both customers and suppliers.


You will be the first point of contact for any debt issues, working internally and externally to ensure these issues are resolved promptly and do not escalate to the point of disconnection or legal action. This role offers the opportunity to make a significant difference and add value for our customers.

Requirements

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Customer focused: Be an advocate for the customer, work through issues thoroughly to provide a swift and effective resolution. Organised: Be a self-starter who can work independently, prioritise tasks, and demonstrate control over your workload. Determined Problem Solver: Driven to find the best outcomes, and when faced with complex issues, collaborate and investigate to resolve them. Confident Communicator: Equally adept at communicating via phone or email, choosing the best method based on the issue. Team Player: Understand the importance of supporting colleagues to consistently deliver the best service. Technology: Embrace technology to support the best experience for our customers.

Benefits

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Salary: 24,242 per annum


Holidays: 25 days + bank holidays + your birthday off, increasing to 30 days on length of service


Hybrid working - you must be able to commute to our Fulwood office 2 days p/week

Flexible working - including the ability to bank up to to 5 extra days off per year Gym contribution

Long service awards


Private Medical Insurance


Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave


Simply Health scheme


Challenging work and development opportunities

Inclusion and Belonging

We believe that diversity is more than a commitment, it's at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.


We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive.


Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you're ready to take the next step, then we look forward to hearing from you!