Job Description

Key Responsibilities

Optimise payment operations and strengthen risk control mechanisms to ensure fund security and support continuous business growth

Monitor transaction performance across multiple payment channels, including payment success rate, latency and chargeback rate, and quickly identify root causes of issues

Produce regular payment operations reports, analyse abnormal data trends and drive optimisation initiatives through to execution

Work closely with Payments Technology teams to map the end-to-end payment journey (from payment initiation to settlement), identifying pain points such as payment failures, complex redirects or settlement delays

Collaborate with Product and Engineering teams to design and implement payment process improvements

Monitor abnormal transaction behaviour such as fraud, abuse or cash-out activities, and work with Risk teams to enhance detection rules and reduce financial loss

Build and maintain a payment operations KPI framework, covering transaction volume, success rate, channel cost and risk performance, using data insights to support business expansion and cost efficiency

Support key payment initiatives, including new payment method onboarding, cross-border payment setup and payment system upgrades, coordinating internal and external stakeholders to ensure timely delivery

?About JD.com?

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

?Our Global Business?

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We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.


Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

?"Joybuy" - Online Retail Business in Europe?

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Joybuy is JD.com's online retail business in Europe. It is currently in the test phase in the UK, the Netherlands, Germany, France, Belgium, and Luxembourg. Joybuy places the customer at the heart of everything it does. Our slogan, "Don't just buy, Joybuy," perfectly captures our mission to fulfill our customers' needs and provide a service that is easy and convenient, but also enjoyable and fun.