Job Description

At Encore, we're here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don't just look after buildings, we look after the people who call them home, treating each property as if it were our own.



The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork - and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role

The Service Charge Collections & Payments Coordinator is responsible for supervising the day to day credit control and purchase ledger functions at Encore. This important role involves interaction with all departments of the company, including Estate Management, Legal and Facilities, as well as the service charge accounts department. It also requires liaison with external stakeholders including solicitors, contractors, suppliers, utility providers and brokers, and insurance brokers.

Purchase Ledger

Supervising the purchase ledger team ensuring invoices are entered correctly and on time Conducting regular one to ones with all team members Overseeing and reviewing supplier payment runs ensuring a high level of accuracy prior to director sign off Monitoring the purchase ledger mailbox and ensuring prompt responses Reconciliation of the client payments bank account Overseeing the reconciliation of supplier statements Reviewing the ledger on a timely basis ensuring old items and anomalies are investigated and dealt with Helping identify and integrate improvements to the purchase ledger process To assist with general day to day duties of the team during peak times and as holiday cover Ensuring smooth integration when new estates are acquired

General

Coordinate and redistribute the resources of the whole team in times of peak volume Assisting with the integration of new teams/staff following company acquisitions Nurture inter-departmental relationships especially with the Service Charge Accountants and Estate Management team Report weekly and monthly KPIs to SC Collections & Payments Manager

Skills

Strong credit control and purchase ledger experience (preferred) Supervisory experience Evidence of implementing procedural improvements in previous roles Service charge experience desirable but not essential Knowledge of Qube will be useful but is not essential as full training will be given Experience of using different accounts packages Excellent team working, approachable and helpful attitude Thorough and attention to detail, ability to see improvements Excellent communication, written and verbal Excellent IT skills. Strong Microsoft package knowledge, Excel and Word in particular, and comfortable with learning bespoke accounts packages

Wh

y Work with Us?

:

Great Team Environment

: You'll be part of a friendly, supportive team that works hard and has fun along the way.

Growth Opportunities

: We believe in helping our people grow. With extensive training and development, you'll have plenty of opportunities to advance your career.

Competitive Salary & Perks

: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.


At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.

Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 3 days from home.

The salary for this role is 32,000 - 35,000 per annum